Customer Success Manager DACH

The Role

We are seeking a Customer Success Manager to guide clients through the onboarding process foster strong relationships and ensure their success with our platform. Reporting to the Agency & Brand Success Manager Lead you will play a crucial role in optimizing client satisfaction retention and campaign performance. Your expertise will help drive Displayces mission to deliver exceptional DOOH advertising experiences and solutions.

What will be your impact

As a Customer Success Manager for the DACH region (Deutschland Austria Switzerland) your key responsibilities will include:

• Guide new clients through the onboarding process to ensure a smooth and efficient start with our platform

• Build strong lasting relationships with a diverse portfolio of clients managing from autonomous enterprise accounts to high-touch ones requiring intensive commercial and operational support.

• Provide clients with training on our platform and support them in optimizing their campaigns creating knowledge base content to enable client autonomy and reduce recurring support requests.

• Support the sales team with pre-sales activities: create tailored proposals based on client briefs conduct inventory availability checks and provide strategic campaign recommendations.

• Collect client feedback and collaborate with internal teams (Product Ad Operations and Sales) to continuously improve our solutions acting as the voice of the DACH markets (Deutschland Austria Switzerland)

• Identify upselling opportunities through campaign performance analysis and work towards achieving high client retention rates

Where and how can you work

The offer is based at our headquarters modern offices in in the heart of the Chartrons district in the centre of Bordeaux.

In Bordeaux we support a hybrid working model allowing up to two days of teleworking a week.

Whats in it for you

At Displayce we focus on employee well-being and growth by providing a supportive inclusive work environment and a comprehensive benefits package. We promote equity and flexibility enabling team members to balance work and life effectively.

Here are some of the key benefits youll enjoy in this role:

• Generous Leave Policy: 35 days of vacation annually including 10 additional days based on tenure.

• Flexible Work Arrangements: Flexible working hours and the option to work remotely up to two days per week.

• Professional and Social Engagement: Participate in regular team-building activities workshops and annual company seminars that enhance collaboration innovation and a strong company culture.

• Soft mobility: Displayce provides an annual package of 300 for equipment and maintenance.