ServiceNow ITSMITOMSPM Subject Matter Expert

Noida - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Role Overview

We are seeking a highly motivated and proactive ServiceNow ITSM/ITOM/SPM Subject Matter Expert to support and enhance processes in a large high-tech enterprise. This role involves working in a 24/7 environment to provide global user support drive adherence to ITSM/ITOM/SPM processes and collaborate closely with the global technical service desk.

The ideal candidate will have strong knowledge of ITIL processes willingness to learn and grow experience in incident and problem management and a passion for improving and ensuring the quality of ITSM/ITOM processes across the organization.

Key Responsibilities

Act as the primary expertfor ITSM/ITOM/SPM processes and ServiceNow capabilities.
Define and maintain best practices standards and process documentation.
Collaborate with stakeholders to design configure and optimise ITSM workflowson the ServiceNow platform.
Provide guidance and trainingto teams on ITSM/ITOM/SPM processes and ServiceNow functionalities.
Support continuous improvement initiativesand ensure alignment with ITIL and organisational goals.
Partner with Product Owner/Manager to shape ITSM/ITOM/SPM strategy and roadmap.

Team & Reporting

Part of NXP ITs modern DevOps organisation.
Works closely with the ServiceNow DevOps team(7 core members 510 project members).
Reports to Product Owner ServiceNow Platform collaborating with architects and process owners.

Profile Requirements

10 years IT experience with 5 years in ITSM/ITOM/SPM and ServiceNow.
Deep knowledge of ITIL processesand ServiceNow ITSM/ITOM/SPM modules (Incident Problem Change Request CMDB).
Experience with process design workflow optimisation and automation.
Familiarity with Agile (SCRUM SAFe)and DevOps principles.
Strong understanding of integrations data models and reporting/analyticsin ServiceNow.

Soft Skills

Passionate about ServiceNow with a continuous improvement mindset.
Strong communication and stakeholder management skills.
Analytical structured and able to translate business needs into practical solutions.
Comfortable working in dynamic global environmentsand influencing change.

Key Attributes

Proactive and Detail-Oriented: Actively identifies process gaps and works to resolve them.
Collaborative and Team-Oriented: Builds strong relationships across global teams to ensure seamless process execution.
Resilient and Flexible: Thrives in a 24/7 environment managing high-pressure situations with professionalism.
Problem-Solver: Leverages analytical skills to identify and address process issues effectively.

What We Offer

A challenging and rewarding role in a fast-paced high-tech enterprise environment.
Opportunities for professional development and certification.
Competitive compensation including shift allowances for 24/7 operations.
A culture that values innovation teamwork and continuous improvement.

If you are passionate about ServiceNow and ITSM/ITOM/SPM service quality and operational excellence we invite you to join our team and contribute to driving world-class IT service management across our global organization!

More information about NXP in India...

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Role OverviewWe are seeking a highly motivated and proactive ServiceNow ITSM/ITOM/SPM Subject Matter Expert to support and enhance processes in a large high-tech enterprise. This role involves working in a 24/7 environment to provide global user support drive adherence to ITSM/ITOM/SPM processes and...