Administration & Customer Service Assistant
Share
Job Location:
Yearly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Admin and Customer Service Assistant (Kempsey) Full Start.
Kempsey NSW
Ready for your next opportunity Busways is looking for an Administration and Customer Service Assistant.You have the chance to make a key difference in the community by ensuring safe and reliable transport services every day!Start date April 2026.
WhatYoullBe Doing:
- Investigate and respond to customer feedback in collaboration with Transport for NSW (tfNSW) through theTfNSW Salesforce CRM.
- Support Busways compliance with KPIs to Customer Service and Response to Customer Feedback.
- Assistwith evidence gathering (e.g. CCTV journeydataand staff statements) to support complaint investigations.
- Provide administrative support for investigations contract reporting and service delivery activities relating to customer complaints and feedback
- Track and report complaint outcomes againstTfNSWbenchmarks supporting corrective action planning.
- Monitor CRM responses deadlines to ensure all cases are closed within 2 business days preventing contractual abatements.
- Answer all incoming calls from customers answering enquiries or re-directing calls toappropriate depot.
- Manage customer complaintsfeedbackand enquiries in a professionalempatheticandtimelymanner in line with Busways standards and processes.
- Act as the first point of contact for customers contacting or visiting the depot.
WhatYoullBring:
- Demonstrated Knowledge including; complaint handling employee relations work health & safety policies & procedures inclusion & diversity.
- Excellent written and verbal communication skills.
- Strong knowledge of Microsoft Office Suite (Word Excel Outlook PowerPoint) and CRM systems with the ability to quickly learnnew technologies.
- Demonstrated ability to remain calm under pressuremaintainsa positive and patient attitude and consistently applies a professional approach in all customer interactions.
- Exceptional phone manner with the ability to be warm and confident on the phone.
- Must be an Australian Citizen Permanent Resident or have working rights in Australia
What We Offer You:
At Busways wedontjust transport people-we care about every part of the part of a supportive collaborative team in a modern office environment with great benefits including:
- Fitness Passport - discounted access to multiple fitness facilities
- Employee Assistance Program for you and your family
- Career progression opportunities and full training
- Free on-site parking
- Employee referral bonuses & tax-effective salary packaging options
Who We Are:
For over 80 years Busways has proudly delivered reliable safe and high-quality bus services across NSW and South Australia. With a team of 2800 peoplewerecommitted to ensuring every journey is a positive experience transporting over 53 million passengers annually.
How to Apply:
Think this sounds like your perfect fit Please apply via theApplybutton. This ad will expire on 05/03/2026. All applicants will receive an outcome via email. Please include the following in your application:
- Acover lettertelling us who you are and whyyoud be a great fit for this role!
- A currentresumedetailing your experience.
Please Note:The successful applicant will be offeredan initial12 month fixed-term contract with the intention of then becoming a permanent employee. This is part of Busways hiring policy for all admin roles. Our rate of conversion to permanent positions is over 90%.
QuestionsContact our Recruitment Team onor
Busways is an Equal Opportunity Employer. We encourage applications from all individuals including Aboriginal and Torres Strait Islander peoples and candidates from diverse backgrounds.
No agency applications please.
Required Experience:
Junior IC
Key Skills
- EAM
- Electrical Controls
- Cyber Security
- Business Administration
- Corporate Marketing
