Lead Medical Receptionist

Washington DC On-Site $24.03 - $26.44 per hour Washington Post Top Workplace (8x Winner)

Community of Hope is seeking a Lead Medical Receptionist to oversee and implement smooth patient flow at the front desk by practicing and ensuring trauma informed customer service while checking patients in ensuring all forms are completed and collecting payment. This position is located at our Marie Reed Health Center in NW Washington DC.

Our Approach and Values

We celebrate peoples strengths and acknowledge the impact of trauma on peoples lives.

We embrace diversity welcome all voices and treat everyone with respect and compassion.

We lead and advocate for changes to make systems more equitable.

We strive for excellence and value integrity in all that we do.

What Youll Do

• Registers patients in eCW and obtains required documentation by completing the following: Obtains and updates financial and/or personal information in eCW. Scans photo ID/DL scans primary and secondary insurance card and captures a picture of the patient. Explains the HIPAA policy to patients and obtains HIPAA acknowledgment signature from patients prior to receiving initial care. Sets all insurance plans within patients accounts appropriately.
• Updates demographic information at every patient visit.
• Manages scheduling of phone and front desk coverage schedule to ensure that sufficient staff resources are in place to meet demand and allow access to care.
• Manages patient flow at the front desk including cycle times of one hour or less and excellent customer service.
• Ensures that agreed upon scheduling protocols are followed by supervisees to ensure adequate access. Raises concerns about access issues with supervisor for resolution.
• Monitors patient reminder system; monitors telephone encounters to ensure that all voice mail messages for existing patients are being appropriately recorded in the EMR system on a daily basis.
• Answers and screens all telephone calls appropriately and independently creates telephone encounters and forwards them to the appropriate personnel on a daily basis.
• Verifies patients insurances and determines any charges/copayments. Collects payments for visits and issues receipts to the patient.
• Monitors and responds in a timely manner to patient voicemails telephone encounters and actions daily or as assigned.
• Reviews scans and sends encounters for Release of Information Work forms daily or as assigned.
• Ensures optimal productivity by monitoring schedules to make sure they are full.
• Determines areas requiring improvement for current Receptionists and provides additional training.
• Ensures Telephone Encounters assigned to the Administrative team are addressed correctly and consistently and managed in accordance with clinical protocols.
• Meets with supervisees regularly and provides real-time feedback training support and coaching as needed. Creates meeting agendas sends meeting agendas in advance when possible and documents concerns promptly as needed.

Must-Haves

• High School Diploma/GED.
• Strong customer service skills.
• Strong organizational skills and commitment to working in a professional environment.
• Knowledge of medical terminology.
• Strong computer skills (MS Word MS Excel MS Outlook Internet).
• Ability to work a flexible schedule including evenings and weekends.
• Ability to travel to work at other sites as needed.
• Proof of vaccinations is required. COH will consider requests for reasonable accommodations for anyone who cannot be vaccinated for a religious or medical reason subject to applicable law.

Nice-To-Haves

• Bilingual preferred in English and Spanish or Amharic.
• Two years of experience as a Medical Receptionist.
• Experience with Electronic Medical Records. Experience with eClinicalworks.
• Ability to work a flexible schedule including evenings and weekends as needed.

Why Youll Love Working Here!

At COH we prioritize the following well-being and work-life balance-centered benefits:

• 8 x Washington Post 150 Top Workplaces winner
• 8-hour workdays with paid lunch
• 3 weeks vacation (additional week after two years) 2 weeks sick leave 11.5 paid holidays and one personal floating holiday on an annual basis.
• Annual performance-based raises up to 5% of your annual pay
• Tuition reimbursement & loan repayment (NHSC & DCHPLRP) Licensing reimbursement & CEU funding
• Medical dental vision life & disability insurance 403(b) retirement
• Leadership development internal promotions and career growth opportunities
• A culture grounded in equity compassion and well-being

About Us

Community of Hope is a mission-driven innovative rapidly growing nonprofit and Federally Qualified Health Center. For over 45 years we have provided health and housing services perinatal care coordination and community support services to make Washington DC more equitable. Community of Hope also strongly emphasizes maternal and child health with midwifery practice and the only free-standing birth center in DC. We are honored to be one of DCs largest providers of housing and homelessness prevention services for families and individuals throughout DC. Through our Family Success Center our WIC nutrition centers and our various partnerships we have reached hundreds and believe that everyone in DC deserves to be healthy housed and hopeful.

With the help of our amazing staff we have successfully provided:

50000 medical visits

6300 dental visits

17000 emotional wellness visits

1384 families and 220 individuals with housing/homelessness prevention services

Ready to bring hope and health to our DC community Apply today! To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope contact a Recruiting Coordinator. Email:

Phone:

Community of Hope is an equal opportunity employer.