IT Support Associate II, Workplace and Back Office Technology Support

Are you ready to dive into the heart of supporting World Wide Grocery technology and play a crucial role in keeping systems wide array applications and infrastructure running smoothly Were seeking a talented and versatile Support Associate to join our dynamic and fast moving team to support the infrastructure for World Wide Grocery and corporate Whole Foods team members.

This role will engage in systems analysis installation and customization across multiple platforms (Windows/Mac). Become our go-to expert for hardware software and infrastructure troubleshooting. You will provide top-notch technical support to Whole Foods and Amazon team members and solve issues that keep the front lines of the grocery business functioning at a high level.

If youre passionate about technology thrive in a fast-paced environment and are ready to make a significant impact this role is for you! Join us in shaping the future of our organizations technological landscape.

Key job responsibilities
- Address daily incident tickets and system compliance requirements
- Partner with business partners and stakeholders to address escalations.
- Monitor and optimize system performance in standalone and multi-tiered environments
- Implement and maintain system security protocols through vulnerability management
- Provide training to junior team members .

A day in the life
A day in the life of an IT Support Associate II is spent supporting internal team members for Whole Foods and Amazon via phone calls tickets in person and chat support. We solve technical issues within the infrastructure hardware and software for both frontline and corporate workers across a wide array of the business.

About the team
We are a small team of about 28 support associates and engineers who support Whole Foods corporate team members along with Whole Foods and Fresh team members. We support all back office hardware applications and infrastructure to include Windows and Mac computers phones over 400 applications back office infrastructure and printers in store locations and corporate office just to name a few. We are a highly collaborative team that works closely together to solve problems for thousands of team members

- 1 years of corporate setting Windows Mac or Linux Operating systems support experience
- Experience troubleshooting integrated and interdependent computer systems
- Experience with network troubleshooting and support

- CompTIA A CompTIA Network Cisco/CCNA Linux (Redhat) Microsoft hardware (installation) AWS or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at TX AUSTIN - 23.00 - 37.00 USD hourly
USA TX Austin - 23.00 - 37.00 USD hourly