Account Development Manager, EMEA

London - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

At Dscout were building the most flexible and powerful UX research platform on the markettrusted by the worlds top brands in finance (JP Morgan Chase Intuit Charles Schwab PayPal) healthcare (Aya Headspace) consumer goods (Keen Verizon Target Northface) and tech (Google Amazon Facebook Meta Spotify AirBnB). Our tools help teams deeply understand the humans behind their products so they can build better are expanding our smart and driven team and would love for you to join us.

We are looking for an Account Development Manager for our EMEA Team. As an Account Development Manager you will be working directly with our international customers to ensure they are getting the most out of our software by driving impact and developing strong relationships between your customers and dscout. This role will focus on revenue retention adoption and growth within your book of business by demonstrating value via your product expertise and understanding of use cases. There is also a requirement for cross-functional collaboration in order to support the growth of the EMEA business.

What you will do (lets call them Responsibilities)

Manage a portfolio of accounts building growing and cultivating strong relationships across your book of business.
Drive ARR growth by consistently meeting and exceeding retention and expansion targets.
Identify and address retention risks early creating proactive solutions that keep customers engaged and supported.
Identify and successfully execute expansion opportunities
Champion adoption of the Dscout platform ensuring customers get maximum value from their subscriptions and consumables.
Grow account value through upsells and expansion opportunities securing additional subscriptions within existing organisations.
Proactively identify white space within your accounts to drive expansion navigating complex organisational structures to land new teams and use cases.
Represent Dscout with confidence and curiosity at industry events conferences and customer engagements.
Act as a trusted advocate for customers internally ensuring their voice is heard and needs are prioritised.
Cross-collaborate effectively with multiple functions: Product Marketing Sales and CS to drive shared goals.
Use data and insights to inform decision-making track progress and optimise customer outcomes.
Guide customers in building research programs that unlock more value from Dscouts tools and capabilities.
Thrive in a start-up environment adapting quickly staying resourceful and wearing multiple hats as needed.
Embody Dscouts values empowering others acting with integrity and fostering an inclusive human-centred culture.

What you need to have (lets call them Desired Skills and Background):

Minimum 3 years working in an account management or equivalent roleor
Minimum 3 years working for Software as a Service (SaaS) company.
Amazing written communication verbal communication and presentation skills withinternal and external teams.
Detail-oriented. You have a keen eye for detail and care deeply about consistency.

What is nice to have (lets call them Additional Skills):

Be a proven relationship builder. You have excellent people skills are a natural leaderand have experience consulting and influencing customers up to the executive level.
Having experience in UX
You love to lead meetings and influence others. You know your audience and cancommunicate effectively while translating technical ideas to non-technical people andinspire people to try new things.
Be (or be willing to become) an expert in research trends stay informed of data-driven industry news emerging technologies and competitor offerings.
You are able to meet and organise around many moving parts appropriately set andmanage expectations and still have fun along the way.
You think on a strategic level and act tactically. You love evaluating things from a highlevel but also have a technical curiosity and enjoy working directly with products
Highly motivated self-sufficient and able to operate autonomously. You demonstrate theability to launch an initiative take ownership and follow through.
A confident cross-functional team player: working to keep people from multipledisciplines aligned toward the same goal.
Experience working in a software company that also offers professional services.
Flexible and adaptable to support the EMEA business in whatever capacity is required.

We do our best to write realistic accurate job descriptions but we also recognize that greattalent comes in many forms and from many backgrounds. Not sure if you meet all of the above bullets. Please apply anyway!

Note: Some of the benefits listed below apply only to U.S.-based employees. We offer a similarly competitive benefits program in the UK with many comparable offerings which well be happy to share with you during the interview process.

Of course what is outlined above is an ideal set of expectations; however business needs and other projects and tasks may shift and additional tasks could be assigned at the discretion of your manager.

About Dscout

Dscout is a team of passionate empathetic and curious professionals. As a recognized leader in the Forrester Wave were at the cutting edge of experience research technology. The power of research drives us - how in-context insights from real people can build more enjoyable products and services.

We prioritize learning sharing and building. We also deeply value being a diverse and inclusive team and company and look for team members who align with that belief. Join our dynamic team and help shape product roadmaps and business strategies for the worlds most loved brands.

It doesnt stop there. When you join the Dscout team you will get:

A strong and competitive compensation package with a built-in bonus and equity program.
An incredible and progressive benefits package (for both you and your dependents) to support work/life balance including flexible PTO 15 company holidays 12 weeks of paid parental leave 401k match and much more.
An education stipend to support your growth & development and a remote work stipend.
A company that is open and transparent with our team. You will know what is happening and why it matters.

Dscout is an equal-opportunity employer that values diversity. We do not discriminate based on identity including race color religion national origin or ancestry sex gender identity and expression age physical or mental disability pregnancy veteran or military status unfavorable discharge from military service genetic information sexual orientation marital status order of protection status citizenship status arrest record or expunged or sealed convictions or any other legally recognized protected basis under federal state or local law.

If you need reasonable accommodations for any part of the employment process please email us at with the nature of your request and your contact information. Well do everything possible to ensure youre well-prepared for success during our interview process while also upholding your privacy including accommodating any special requests. Please note that only inquiries regarding requests for reasonable accommodation will be responded to from this email address.

When you apply at Dscout we will process your job applicant data including your employment and education history transcript writing samples and references as necessary to consider your job application for open positions. For more information about our privacy practices please visit our.

Dscout participates in the E-Verify program in certain locations as required by law.

Location Flexibility: Dscout is proud to support a remote-first workforce and enable employees to work from almost anywhere. At this time however we are unable to hire in the following locations: Montana Hawaii Alaska and Washington DC.

NOTE: DSCOUT NEVER CONTACTS JOB APPLICANTS VIA TEXT MESSENGER OR OTHER SIMILAR APPLICATIONS. BE AWARE OF PHISHING AND SPOOFING SCAMS BOTH VIA TEXT AND EMAIL. ONLY RESPOND TO EMAILS FROM

Required Experience:

Manager

What you will do (lets call them Responsibilities)

Manage a portfolio of accounts building growing and cultivating strong relationships across your book of business.
Drive ARR growth by consistently meeting and exceeding retention and expansion targets.
Identify and address retention risks early creating proactive solutions that keep customers engaged and supported.
Identify and successfully execute expansion opportunities
Champion adoption of the Dscout platform ensuring customers get maximum value from their subscriptions and consumables.
Grow account value through upsells and expansion opportunities securing additional subscriptions within existing organisations.
Proactively identify white space within your accounts to drive expansion navigating complex organisational structures to land new teams and use cases.
Represent Dscout with confidence and curiosity at industry events conferences and customer engagements.
Act as a trusted advocate for customers internally ensuring their voice is heard and needs are prioritised.
Cross-collaborate effectively with multiple functions: Product Marketing Sales and CS to drive shared goals.
Use data and insights to inform decision-making track progress and optimise customer outcomes.
Guide customers in building research programs that unlock more value from Dscouts tools and capabilities.
Thrive in a start-up environment adapting quickly staying resourceful and wearing multiple hats as needed.
Embody Dscouts values empowering others acting with integrity and fostering an inclusive human-centred culture.

What you need to have (lets call them Desired Skills and Background):

Minimum 3 years working in an account management or equivalent roleor
Minimum 3 years working for Software as a Service (SaaS) company.
Amazing written communication verbal communication and presentation skills withinternal and external teams.
Detail-oriented. You have a keen eye for detail and care deeply about consistency.

What is nice to have (lets call them Additional Skills):

Be a proven relationship builder. You have excellent people skills are a natural leaderand have experience consulting and influencing customers up to the executive level.
Having experience in UX
You love to lead meetings and influence others. You know your audience and cancommunicate effectively while translating technical ideas to non-technical people andinspire people to try new things.
Be (or be willing to become) an expert in research trends stay informed of data-driven industry news emerging technologies and competitor offerings.
You are able to meet and organise around many moving parts appropriately set andmanage expectations and still have fun along the way.
You think on a strategic level and act tactically. You love evaluating things from a highlevel but also have a technical curiosity and enjoy working directly with products
Highly motivated self-sufficient and able to operate autonomously. You demonstrate theability to launch an initiative take ownership and follow through.
A confident cross-functional team player: working to keep people from multipledisciplines aligned toward the same goal.
Experience working in a software company that also offers professional services.
Flexible and adaptable to support the EMEA business in whatever capacity is required.

About Dscout

It doesnt stop there. When you join the Dscout team you will get:

A strong and competitive compensation package with a built-in bonus and equity program.
An incredible and progressive benefits package (for both you and your dependents) to support work/life balance including flexible PTO 15 company holidays 12 weeks of paid parental leave 401k match and much more.
An education stipend to support your growth & development and a remote work stipend.
A company that is open and transparent with our team. You will know what is happening and why it matters.

NOTE: DSCOUT NEVER CONTACTS JOB APPLICANTS VIA TEXT MESSENGER OR OTHER SIMILAR APPLICATIONS. BE AWARE OF PHISHING AND SPOOFING SCAMS BOTH VIA TEXT AND EMAIL. ONLY RESPOND TO EMAILS FROM

Required Experience:

Manager

Key Skills

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About Company

Dscout

dscout’s experience research platform uses a mobile app and +100K eager participants to efficiently capture in-the-moment video and make insights easy to…

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