Restructure Specialist (6-month contract)

Cape Town - South Africa

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Lula is seeking an experienced Restructure Specialist for a 6-month fixed-term contract to provide critical capacity and expertise during a period of organisational change and technology optimisation. The primary focus of this role is to manage the end-to-end execution of our restructuring initiatives ensuring they are executed effectively in line with formal Credit rules and compliant with customer communication standards.

Responsibilities:

Evaluating Existing Client Data: Evaluating clients credit and collections data order to apply departmental rules to restructure requests
Project Management: Lead the day-to-day execution of the restructure project plans tracking milestones and ensuring all legal and internal deadlines are met.
Platform and internal tool Proficiency: Develop a deep understanding of our lending platform and related internal payment tools to ensure effective execution of validated restructure decisions
Client communication: Communicate with clients in a clear formal manner using Lula standards to drive clear execution of restructure requests
Documentation & Compliance: Ensure all restructure documentation is accurate and compliant with departmental standard with basic notes about the actions taken on client profiles
Collaboration and continuous improvement: Work closely with the credit collections sales finance and restructure teams to maintain and enhance high-quality decision-making processes with a focus on improving overall portfolio performance
Multitasking: Exhibit the ability to handle various ad-hoc tasks on a daily basis while maintaining a high level of accuracy
Credit Lifecycle Expertise: Demonstrate a solid understanding of the credit lifecycle including collection and restructure processes

The Experience & Skills Were Looking For

Matric certificate or equivalent
Degree/Diploma in Administration Operations or Finance preferable
2-3 years Experience working in an Operations environment (preferably for a financial institution) would be advantageous
Familiar with working on CRM tools (such as Zendesk) would be advantageous
Experience in being able to handle multiple tasks concurrently
Passionate about delivering customer experience above and beyond customer expectations

Required Experience:

Responsibilities:

Evaluating Existing Client Data: Evaluating clients credit and collections data order to apply departmental rules to restructure requests
Project Management: Lead the day-to-day execution of the restructure project plans tracking milestones and ensuring all legal and internal deadlines are met.
Platform and internal tool Proficiency: Develop a deep understanding of our lending platform and related internal payment tools to ensure effective execution of validated restructure decisions
Client communication: Communicate with clients in a clear formal manner using Lula standards to drive clear execution of restructure requests
Documentation & Compliance: Ensure all restructure documentation is accurate and compliant with departmental standard with basic notes about the actions taken on client profiles
Collaboration and continuous improvement: Work closely with the credit collections sales finance and restructure teams to maintain and enhance high-quality decision-making processes with a focus on improving overall portfolio performance
Multitasking: Exhibit the ability to handle various ad-hoc tasks on a daily basis while maintaining a high level of accuracy
Credit Lifecycle Expertise: Demonstrate a solid understanding of the credit lifecycle including collection and restructure processes

The Experience & Skills Were Looking For

Matric certificate or equivalent
Degree/Diploma in Administration Operations or Finance preferable
2-3 years Experience working in an Operations environment (preferably for a financial institution) would be advantageous
Familiar with working on CRM tools (such as Zendesk) would be advantageous
Experience in being able to handle multiple tasks concurrently
Passionate about delivering customer experience above and beyond customer expectations

Required Experience:

Key Skills

IVR
SOAP
Avaya
Solaris
Cost Accounting Standards
Database Design
Hibernate
ITIL
Weblogic
Express.js
Contracts
ASP

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About Company

Lula

OVERALL PURPOSE We're looking for a newly qualified CA(SA) to join Lula as a Financial Accountant. The Financial Accountant ensures accurate, timely, and compliant financial reporting in a fast-paced fintech environment. This role manages day-to-day accounting, period-end close, intan ... View more

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