Supervisor, Field Services
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Job Location:
Nashville, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Join DYOPATH as a Supervisor Field Services
Are you a strong people-focused leader who thrives on guiding technical teams improving service delivery and ensuring clients receive exceptional support
DYOPATH is seeking a Supervisor Field Services who brings leadership excellence operational focus and a passion for highquality technical support. If coaching teams solving complex issues and driving continuous improvement energize you this opportunity is built for you.
Why Youll Love Working Here
Purpose with Passion As a Supervisor Field Services youll live our L.O.V.E. philosophyLiving Our Values Every Daywhile shaping an outstanding support experience.
Grow & Thrive DYOPATH invests in your growth through development programs certifications and leadership pathways.
Award-Winning Culture Known for exceptional service we extend that same commitment to our teams.
Supportive Collaborative Environment Work closely with skilled professionals who value teamwork learning and shared success.
Awesome Benefits
- Medical Dental & Vision Coverage
- Life Insurance
- 401(k) with company match
- You Pick a Day paid holiday
- FSA & HSA options
- Pet Insurance
- and much more!
- Full benefits overview at Overview
- Location: Hybrid (Nashville TN)
- Schedule: 8a-4p; MondayFriday
- Pay Rate: $70000 (annually)
Your Mission as a Supervisor Field Services
As the Supervisor Field Services your leadership will directly influence team performance service consistency and client satisfaction. Your core responsibilities include:
- Leading a team of field resources and team leads including hiring onboarding coaching and performance management.
- Establishing and maintaining service level agreements (SLAs) to ensure high-quality field support.
- Providing second-level support and technical guidance for escalated issues involving desktops laptops printers mobile devices software and networks.
- Serving as the primary escalation point for complex technical incidents and engaging additional support teams when appropriate.
- Creating and maintaining policies procedures workflows and technical documentation supporting the field services operation.
- Building and maintaining strong relationships with internal customers business partners and vendors.
- Delivering routine service performance reports and metrics to senior leaders.
- Leading or participating in cross-functional initiatives that enhance the dedicated service desk and Field Services functions.
- Keeping current on new technologies tools and service delivery best practices relevant to therole.
What You Bring to the Team
Education & Certifications
- Bachelors degree in Computer Science Information Systems or a related discipline (or equivalent experience).
- Relevant certifications preferred:
- HDI Support Center Analyst (HDI-SCA)
- ITIL Foundation
- ITIL Practitioner
- Project Management
Experience & Skills
- 5 years of experience in technical support ideally within a service desk or field services environment.
- 5 years of demonstrated leadership or management experience supporting technical teams.
- Leadership & Team Management experience hiring training coaching and managing performance for technical teams.
- Advanced Technical Troubleshooting ability to diagnose and resolve complex desktop laptop mobile device software and network issues.
- IT Service Management (ITSM) Expertise strong knowledge of ITIL frameworks and experience with ITSM tools such as BMC Helix or ServiceNow.
- Stakeholder Communication & Relationship Building excellent interpersonal skills with the ability to collaborate crossdepartmentally and maintain vendor/customer relationships.
- ServiceDelivery & SLA Management proven ability to maintain SLAs create documentation report on performance and support continuous improvement initiatives.
Why This Role Matters
The Supervisor Field Services is central to delivering a seamless high-quality support experience. Your leadership will help shape team culture strengthen client trust and ensure DYOPATH continues delivering exceptional service across every interaction.
Ready to Lead and Make an Impact
If youre excited to grow a team solve challenging issues and elevate the field services experience DYOPATH invites you to apply. Step into the role of Supervisor Field Services and help shape the future of our service delivery.
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age color disability gender gender identity genetic information marital status military status national origin race religion sexual orientation veteran status or any other legally protected characteristic. For more information about DYOPATH please visit our website . The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of the employee assigned to this job.
Required Experience:
Manager
Key Skills
- Vendor Management
- Employee Evaluation
- Construction Experience
- Ecological Restoration
- Industrial Cleaning
- Military Experience
- Security
- Telecommunication
- Financial Report Interpretation
- Leadership Experience
- Supervising Experience
- Cabinet Installation
About Company
We provide innovative managed it to help our clients combat cyber threats, in complex IT environments, and the increasing human capital shortages.
