Satisfaction Specialist II

Pennsylvania Housing Finance Agency

Job Location:

Harrisburg, PA - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Its fun to work in a company where people truly BELIEVE in what theyre doing!

Were committed to bringing passion and customer focus to the business.

Job Description

Regularly works on tasks that are varied and complex. Applies full range of specialized skills and job knowledge; frequently adapts procedures techniques tools materials and/or equipment to meet specialized needs; may serve as lead; performs broad and/or focused assignments under general supervision; originality and ingenuity are often required to help establish procedures in functional area; relies on experience and judgment to plan and accomplish assigned tasks.

Review end of day payoff transactions list and verify all the same loans appear on the loan satisfaction report.

Complete the process of satisfying the loan within the state mandated time from of 60 days from the date of payoff to the date the satisfaction was recorded.

Complete the request to have the files returned to PHFA from the Trustee using the As400 menu options.

Retrieve the subordinate loans to be processed for satisfaction upon notification of payoff.

Generateproofreadand correct the mortgage satisfactions as needed.

Complete the mortgage satisfaction document as required by the recorder ofdeed perthe county requirements.

Complete the electronic recordings for the counties that are set up to complete the mortgage satisfactions in this manner.

Complete checks requests and mail the check andappropriate mortgagesatisfaction to the recorder of deeds for thecountiesthat do notparticipatein the e-recording process.

Generate paid in full letters and send them along with the note stamped paid in full to mortgagors.

Process incoming satisfaction mail and the electronically recorded satisfactions by entering the receive dates in the AS400.

Review correct and resend the satisfactions that were rejected from the recorder of deeds.

Scan the recorded mortgage satisfactions

Respond to emails and phones calls from borrowersin regards totheir loan being satisfied.

Complete a monthly activity report for supervisor

Consult with Satisfactions Officer or supervisor on problematic situations todeterminethe best course of action.

Qualifications

High School

Experience

EEO Statement

As an employer PHFA is committed to having a workforce that is diverse and reflects the residents that it serves. We strive to maintain a workplace where all employees and applicants for employment receive equal opportunities in all aspects of employment. There are numerous policies in place at PHFA to help us honor this commitment.

The Pennsylvania Housing Finance Agency is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age disability family status gender national origin political affiliation race or religion.

Diversity Statement

PHFA values honors and commits to the equitable treatment and elimination of discrimination in all forms. We are committed to the diversity of all staff and in all programs and services offered.

Required Experience:

Its fun to work in a company where people truly BELIEVE in what theyre doing!Were committed to bringing passion and customer focus to the business.Job DescriptionRegularly works on tasks that are varied and complex. Applies full range of specialized skills and job knowledge; frequently adapts proced...