Counter Sales

About Marcone Appliance Parts Since 1932 Marcone has been trusted by repair professionals to quickly deliver original replacement parts for household appliances. The St. Louis-based company is an authorized distributor for major brands such as General Electric Whirlpool Electrolux Maytag Bosch Samsung L-G and many more. Marcone provides next day delivery to 93% of the U.S. and 100% two-day. They operate a comprehensive training institute offering quality business and technical training. For more information visit .

The Counter Sales role delivers exceptional customer service through in-person phone and digital channels while supporting branch operations through order fulfillment merchandising and will-call assistance. This position also handles product inquiries returns and inventory management using company systems and tools.

Duties & Responsibilities

Customer Interaction

• Delivers exceptional customer service through prompt professional communication and effective issue resolution.

• Handles inquiries via phone email fax and in person regarding pricing product availability and order status.

• Processes stock and special orders coordinates deliveries and follows up on will-calls backorders and special requests.

• Maintains professional relationships with customers vendors and internal teams supporting a collaborative solutions-oriented environment.

• Accurately fulfills sales orders and ensures timely distribution to shipping or will-call areas.

Counter Sales & Operations

• Completes required training and applies knowledge effectively across all branch departments.

• Performs general warehouse tasks ensuring a clean safe and organized work environment.

• Wears appropriate PPE and conducts safety checks on material handling equipment.

• Maintains communication with management regarding work status breaks and task updates.

• Monitors customer queues and responds promptly to ensure efficient service.

Product Handling

• Sorts stocks and labels products accurately according to established systems.

• Performs quality checks on returned and damaged goods for accuracy and condition.

• Demonstrates basic product knowledge to assist customers and support sales efforts.

• Sets up and maintains product displays in accordance with merchandising standards.

Inventory Control

• Follows established procedures for accurate inventory tracking and reporting.

• Verifies incoming and outgoing merchandise promptly reporting discrepancies or errors.

Other

• Maintains proficiency with company computer systems in aspects related to job such as data entry messaging call logs data notations queue updates batching or other job & office functions and requirements

• Other duties as assigned. As with any evolving organization the job description is not designed to cover or contain a comprehensive listing of work activities duties or responsibilities. Additional or other duties responsibilities assignments and activities may change or be assigned at any time with or without notice.

Qualifications

• High School or its GED equivalent

• 3 or more years experience with customer service and related functions.

• Demonstrated knowledge of MS Office suite applications (Word Excel PowerPoint Outlook)

• Aptitude for mathematical operations and numerical analysis.

• Proficient in using office technology including computers photocopiers scanners phone systems and virtual meeting platforms as required for daily responsibilities.

Physical Demands & Work Environment

This position may require up to 4043 hours per week and involves regular physical activity including:

• Lifting of 2550 lbs up to 5 hours per day.

• Operating forklifts and material handling equipment for up to 6 hours daily.

• Regular bending squatting kneeling and reaching.

• Prolonged use of hands arms and feet.

• Periods of sitting standing walking and twisting throughout the shift.

• Visual requirements include close distance color and peripheral vision as well as depth perception and focus adjustment.

What We Offer:
We care about your well-being from day one. Heres a snapshot of the benefits we provide:

• Comprehensive health benefits 100% paid by the company extended health coverage dental vision and prescription drugs effective your first day

• Life insurance plus short- and long-term disability coverage

• Paid time off vacation holidays and personal days

• Employee Assistance Program (EAP)

• Employee discounts

• ...and much more!