Productivity & Processes Lead Permanent Barcelona

Since 2015 papernest has been transforming the way people manage their contracts making subscription management and switching simple through one smart intuitive platform.

We have supported more than 2 million customers across France Spain and Italy. Along the way we have continued to invest in new verticals establishing papernest as a high-performing innovative and competitive scale-up in a fast-growing market.

With over 900 employees we are strengthening our position as a European market leader.

As a Productivity & Processes Lead you will optimize sales processes eliminate inefficiencies through automation boost team and site performance master telephony systems and ensure top-quality execution across the business.

Key Responsibilities :

• Sales Cycle Optimization: Map and identify steps of the Sales process where inefficiencies inaccuracies waste bottlenecks or drops in conversion happen. Work actively to remove these blockers.

• Automation & Tooling: Identify repetitive manual tasks performed by experts and implement automations to eliminate them.

• Site & Individual performance: Deep dive in performance data for our different sites and agents. Benchmark performance to identify good practices and worst offenders.

• Telephony Champion: Fully understand our telephony systems the logic and how to set and optimize voice communication tools.

• Quality Implementation: Ensure all processes are aligned with quality protocols and are executed accordingly.

Your profile :

• 35 years of experience in process optimization operations or productivity roles.

• Fluent in Spanish and English.

• Hands-on experience designing implementing and automating processes.

• Strong analytical skills with a data-driven mindset to identify inefficiencies and performance gaps.

• Proactive problem-solver with initiative and resourcefulness.

Key strengths: process improvement automation performance analysis and cross-functional collaboration.

What we offer :

Thrive in an international and inclusive environment: everyone has a place at papernest. With over 46 different nationalities its not uncommon here to start a sentence in English and finish it en français or en español

Compensation: a plan for Subscription Warrants for Company Creators (BSPCE) in accordance with company regulations as well as a Pluxee card to manage your tax level through a voluntary compensation system across different services (transportation dining and childcare).

Benefits: as a home insurance provider and a supplier of green electricity and gas we offer attractive deals to our employees. After all theres no reason why things should only be simpler for our customers!

Health: medical insurance through Alan or Sanitas to manage your healthcare expenses in an ultra-simple paperless way with up to 50% coverage by papernest (after 6 months in the company).

Meals & partnerships: a healthy breakfast offered every Tuesday as well as partnerships with various services in Barcelona (restaurants sports leisure and care centers).

Training: the development of our employees is essential. You will have access to ongoing training tailored to your goals whether it involves technical language or managerial skills.

Career Development: numerous opportunities are available for you to grow whether by deepening your expertise or exploring new paths. We support you in your professional ambitions.

Remote Work: enjoy 2 days of remote work per week to optimize your focus and efficiency.

Hiring process:

• 1st interview (30 min) with Aurore Talent Acquisition Specialist

• 2nd Interview (45 min) with Altamiro Diniz Head of Operations Spain your future manager

• Business Case presentation (45 min) in English with Jacques-Sully Head of Operations France

Interested in this challenge

Dont hesitate any longerwe look forward to meeting you! Regardless of your age gender background religion sexual orientation or disability theres a place for you with us. Our selection processes are designed to be inclusive and our work environment is adapted to everyones needs.

We particularly encourage applications from women. Even if you feel that you dont meet all the criteria outlined in this job posting please know that every application is valuable. We strongly believe that diverse and varied backgrounds enrich our team and we will carefully consider your application. Parity and diversity are essential assets to our success.