Customer Service Specialist Springfield, OH

Springfield, VT - USA

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

JOB RESPONSIBILITIES:

Prepare quotations utilizing quoting systems and documentation while following company pricing policies product application terms; etc.

Enter orders/claims and complete order/claim support functions to ensure customer needs are met. Utilize systems and documentation as needed.

Confer with sales and/or customers to obtain and evaluate customer requirements/ available data and other preliminary matters pertinent to the inquiry product or sale.

Respond to inquiries pertaining to published data specifications products pricing availability applications and other technical data. Provide feedback regarding published documents and other technical materials to appropriate departments.

Communicate with distributors.

Monitor field reaction to published data suggest and participate in additions and improvements as appropriate to better our position and improve sales.

Prepare reports and maintain records files engineering documentation and reference library.

Actively participate in product/software/industry training as provided by the company and through independent research (i.e. industry publications product specifications). Continually develop technical knowledge of product offering.

Assist in department improvements to facilitate improved productivity to meet or exceed customer requirements.

Perform other duties as assigned.

Qualifications :

REQUIRED SKILLS & COMPETENCIES:

Must have well-developed PC skills and excellent verbal and written communication skills.

Must be able to work well under pressure.

EDUCATION & EXPERIENCE:

Associate degree or equivalent preferred.

1-2 years experience in engineering and/or new equipment/parts customer service preferred.

Additional Information :

What we offer:

Benefits: Medical Plan Dental Vision 401k plan with a match from day one identity theft protection accident insurance travel insurance and so much more!

Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service 3 weeks. 13 years of service 4 weeks.

Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service

Holidays: 10 paid holidays per year

Konecranes moves what matters. Konecranes is a global leader in material handling solutions serving a broad range of customers across multiple industries. We consistently set the industry benchmark from everyday improvements to the breakthroughs at moments that matter most because we know we can always find a safer more productive and sustainable way. Thats why with 16 000 professionals in over 50 countries we are trusted every day to lift handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category.

Konecranes Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.

Remote Work :

Employment Type :

Full-time

JOB RESPONSIBILITIES: Prepare quotations utilizing quoting systems and documentation while following company pricing policies product application terms; etc. Enter orders/claims and complete order/claim support functions to ensure customer needs are met. Utilize systems and documentation as needed. ...