Retail Operations Programme Specialist – Central Operations

Contract: 6-Month Secondment
Location: Nottingham (Support Office)
Closing date: 19/02/26
Recruitment Partner: Daniel White


Central Operations sits within the heart of Boots leading the retail operational activity to make it simpler for stores better for customers and more valuable for Boots. As we continue to build an unbeatable Boots and invest in our store estate operational guidance and effective store engagement are critical to delivering transformation to our store teams.

If youre passionate about store transformation have a strong understanding of store operations across MyStock Merchandising Sales Plan and Store Communication and enjoy working with a wide range of stakeholders to smoothly deliver and land store interventions this could be the perfect opportunity for you within the Central Operations function.


What youll be doing

Reporting into the Retail Operations Programme Manager you will support store transformation by developing clear robust operational guidance and engagement plans. Youll champion whats right for our stores setting teams up for success and enabling a swift return to BAU while balancing the needs of the business to deliver transformation at pace with a strong store-first mindset.

You will work closely with a wide range of stakeholders across the Support Office including Properties Supply Merchandising Layouts and Commercial Operations. You will act as the voice of our stores within cross functional working groups. You will also work with Directors of Stores Area Managers Store Managers and the SOS field team to support seamless implementation capturing feedback and insights to help shape the future of our store transformation programmes.

As part of the role you will spend regular time in stores supporting the successful landing of transformation programmes ensuring changes are embedded effectively and play a key role in the review processes.


Key responsibilities

• Work cross-functionally to develop deliver review and adapt communication and engagement plans for store transformation
• Collaborate with central and field teams to manage updates and feedback feeding insights into project teams to continually improve the delivery of store transformation
• Monitor progress against plans proactively identify risks and issues and adapt delivery where required
• Own Store Transformation content on BootsLive ensuring store teams and leaders are set up for success
• Build strong relationships with BAU Retail Operations Trading Operations and Loss & Security teams to ensure BAU processes are considered aligned and embedded within store transformation activity

What youll need to have (our must-haves)

Advanced Microsoft applications skills particularly with PowerPoint and Excel
Excellent stakeholder management
A collaborative and flexible leadership approach


It would be great if you also have

Experience in both Store and Support Office roles
Knowledge of key categories including Fragrance Premium Beauty and Wellness


Rewards designed for you

Boots Retirement Savings Plan
Discretionary annual bonus
Generous employee discounts
Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
Flexible benefits scheme including option to buy additional holiday discounted gym membership life assurance activity passes and much more.
Access to free 24/7 counselling and support through TELUS Health our Employee Assistance Programme.

Theres lots more in our benefits and discounts MyBoosts - there to give you that little lift in your everyday. Find out more at Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third-party sites are not endorsed by Boots and may not be accurate.


About The Boots Group

The Boots Group is a trusted leader in healthcare pharmacy and retail operating across 11 countries - including the UK Ireland Thailand and Mexico. The Boots Group brands - including Boots Boots Opticians No7 Beauty Company Farmacias Benavides and Alliance Healthcare - are trusted and well recognised healthcare and beauty businesses serving millions of customers and patients every day in communities around the world. We are proud to be an equal opportunity employer passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

Whats next

If you apply our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service) PVG (Protection of Vulnerable groups) or an Access NI Check.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

We hope to hear from you soon.

Be brilliant with Boots.
Keywords
Retail Operations Programme Specialist Central Operations