Functional Lead (Knowledge Management)

Position Description:

We are hiring a Functional Lead to support a large-scale enterprise transformation program delivering a modern AI-enabled Knowledge Management (KM) solution.

In this role you will be responsible for shaping and maintaining a clear consistent understanding of how the KM solution is expected to behave from a user and business perspective. You will work across early discovery activities and ongoing Agile delivery to translate business needs into well-formed user stories support delivery teams with clarity on expected outcomes and ensure that the solution works coherently across features integrations and data sources.

A key focus of this role is ensuring that migrated content and data support the intended KM capabilities and that AI-enabled features behave in ways that are meaningful predictable and aligned with user needs in a regulated environment.


Security Clearance: reliability granted or eligible for reliability clearance (5 years residing in Canada) is a must for this role. Work location: Ottawa ON / No remote (3 days in office currently) / No relocation or travel

Your future duties and responsibilities:

User Story & Backlog Readiness Collaborate with stakeholders to clarify solution behaviors refine user stories and acceptance criteria and ensure backlog items are consistent testable and aligned with KM experience goals.
Cross Team Delivery Alignment Ensure consistent interpretation of solution behaviors across Agile pods support teams during build/test resolve gaps or overlaps and validate that completed work meets intended outcomes.
Data Migration & Content Quality Support content/data analysis work with IA and migration teams to ensure migrated content enables effective search and navigation and identify risks related to data structure completeness or quality.
AI Enabled Feature Definition & Validation Help define and validate behaviors for AI features (search recommendations summarization knowledge discovery) grounded in clear user scenarios and aligned with data and IA constraints.
End to End Outcome Assurance Act as a central reference point across pods to ensure delivered features data and AI capabilities collectively support intended KM use cases and user experience outcomes.

Required qualifications to be successful in this role:

Required
- 7 years of relevant experience in roles such as business analysis solution analysis functional design or product-focused analysis on enterprise platforms.
- Experience working in Agile environments using user stories and acceptance criteria.
- Experience supporting information-centric or knowledge-intensive systems.
- Ability to work effectively across business stakeholders Product Owners and technical teams.
- Experience working in regulated public-sector or large enterprise environments.
- Strong analytical facilitation and communication skills.
Preferred
- Experience supporting Knowledge Management or Enterprise Content Management solutions.
- Exposure to AI-enabled or data-driven features from a business or user-experience perspective.
- Experience supporting large-scale transformation or platform implementation initiatives.

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level geographic market experience and training and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $90000$140000. This role is an existing vacancy.

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Skills:

• Business Analysis
• DigitalTransformationConsultng
• English
• Functional Architecture
• User stories
• French

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer being able to perform your best during the recruitment process is important to us. If you require an accommodation please inform your recruiter.

To learn more about accessibility at CGI contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

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