Accounting Lead Technical Support Engineer
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Accounting Lead Technical Support Engineer serves as a skilled specialist providing advanced technical support for customers utilizing property management accounting software. This role requires substantial knowledge of accounting systems and the ability to apply that expertise to resolve a wide range of customer issues. The position also contributes to internal knowledge sharing and process improvements regularly collaborating across departments to ensure efficient and effective customer support. This role acts as a go-to resource for peers and is expected to lead by example in service delivery and technical excellence.
Responsibilities
- Provide advanced troubleshooting and resolution for accounting-related software issues
- Collaborate with cross-functional teams including Product Engineering and Development to resolve escalated issues
- Participate in product sprint reviews and offer feedback to improve software functionality
- Recommend improvements to internal procedures and support processes
- Informally lead and support team members by sharing knowledge and offering guidance on complex cases
- Contribute to the development of internal documentation and training resources
Essential Functions
- Communicate clearly and professionally with customers and internal teams
- Use judgment and initiative to diagnose issues and provide effective solutions
- Collaborate across teams to influence positive support and product outcomes
- Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently.
- Maintain professional interaction with internal and external stakeholders
- Ability to work in a fast-paced and high-stress environment
Minimum Qualifications
- Strong analytical and problem-solving skills with a high level of initiative
- Deep understanding of accounting practices including AR AP and GL
- Excellent verbal and written communication skills in a professional environment
- Demonstrated ability to lead by example and support the growth of others
- Capable of handling a fast-paced workload and adjusting to changing priorities
- Bachelors degree in Accounting or a related business field
- Minimum of 4 years of experience in an accounting-related role with experience supporting enterprise-level software solutions
$48100 - $76800 a year
This band covers the full base compensation range for this role. Your offer within this range will depend on factors like experience skills and internal equity.
Level - S4
#LI-AB1
Benefits:
Flexible and transparent culture with remote and hybrid work options generous vacation time and frequent company recharge days for work-life balance.
Comprehensive medical dental and vision coverage including fertility benefits available for eligible employees and their families.
HSA/FSA options and employer-paid disability benefits provided for eligible employees.
Access to 401(k) or similar retirement plans with employer matching for eligible employees ensuring long-term financial security.
Wellness initiatives promoting physical and mental well-being access to an onsite gym at HQ gym memberships mental health resources wellness challenges and employee assistance programs.
Entrata Cares programs offers opportunities for volunteerism charity events and giving back to our community.
Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.
Bi-annual swag drops for employees
Currently Entrata hires in Arizona Idaho Utah Wyoming Texas North Carolina Florida Georgia South Carolina Ohio Pennsylvania and Illinois for Exempt roles and Arizona Idaho Utah Wyoming Texas North Carolina and Florida for Non-Exempt roles.
Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity protected veteran status or any other applicable characteristics protected by law.
Its a great place to work! Will you join us
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
About Company
Entrata property management software connects all of your property data and processes, allowing you to create better experiences for everyone. Better property management software.
