ICT Business Support Analyst

Together we shape thriving communities public spaces places and economies.

• Temporary fulltime opportunity until Oct 2026
• Location: Parramatta or Orange preferred with flexible working supported.
• Salary relative to experience and ranges from $99938 to $110271 super

Whats in it for me

Join our team for a fantastic culture with dynamic collaboration and genuine long-term career support. We offer flexibility in work arrangements diverse and fulfilling assignments and prioritise work/life balance and wellbeing with initiatives like flex leave and access to support programs. Additionally we are committed to fostering a diverse and inclusive workplace where everyone feels welcome respected and empowered to succeed.

The role :

As an ICT Business Support Analyst your primary role is to analyse and review the organisations business processes services and information needs to identify opportunities for improvements. You will be instrumental in supporting the analysis of existing systems and applications fostering key relationships with users and stakeholders to source requirements and providing initial advice on technical issues and solutions.

You will document and validate business requirements contribute to business case development and offer analysis support. Your ability to understand and forecast business needs stay updated on technological changes and maintain trust with stakeholders is crucial in ensuring reliable and accurate information flows within the organization.

For more information read the full Role Description:ICT Business Support Analyst

What you will bring to the role :

• Proficiency in business analysis frameworks and methodologies
• Strong analytical and problem-solving abilities with an aptitude for dissecting issues and proposing effective solutions
• Excellent communication and interpersonal skills with the ability to convey information clearly and concisely and collaborate with diverse stakeholders
• Adaptability to changing technologies and business processes. Flexibility to stay updated and adjust to new advancements and evolving organisational needs
• Presentation skills to effectively present findings reports and recommendations to various audiences in a clear and engaging manner

Key knowledge and experience

• Demonstrated professional experience working as a business analyst or equivalent role
• Strong understanding of Business Analysis frameworks and methodology

About us

The Department of Planning Housing and Infrastructure(DPHI) improves the liveability and prosperity of NSW. To achieve this we: create vibrant productive spaces and precincts; manage lands assets and property effectively and deliver affordable and diverse housing. We strive to be a high-performing world-class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people communities and entities.

We are an inclusive and accessible workplace where your individual contributions are valued and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups practices flexible working offers job share and workplace adjustments.

Join us

If excited by the information above we look forward to receiving your application including a copy of your resume and cover letter expressing your interest and suitability for the role.

Applications close Sunday 22 February 2026 at 11:55PM

Should you require further information about the role please contact Tony England Technology Service Desk Lead on

To enhance your account security PageUp is introducing two-factor authentication (2FA). You can follow the step by step guide here. If you experience any issues please reach out on (02) - HR Support option 2 DPHI People Advisory option 1.

A talent pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident or hold a valid Australian working Visa for the duration of the appointment.

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process ensuring that you have every opportunity to showcase your talent skills and potential. Contact the Talent Team via or (02) - HR Support option 2 DPHI People Advisory option 1 and reference Request an Adjustment - Job Title and Reference Number.

Check out ourAboriginal applicants guideto assist with applying for the role or contact ourAboriginal Career pathwaysteam for a yarn.