IT Help Desk & Field Engineer
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Job Location:
Portland, TX - USA
Hourly Salary:
$ 33 - 43
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Location: This is a primarily remote position; however candidates must reside in the Portland/Lake Oswego OR area or Dayton OR area to support occasional onsite visits to local clients.
Youre the kind of person who helps others succeed.
Youre the kind of person who helps others succeed.
Youre sharp resourceful and calm under pressurethe one people count on when technology misbehaves. You love solving problems restoring order and creating moments where others can breathe again because youve got it handled.
But lately you might be craving a team that matches your standardswhere doing great work and helping others thrive go hand in hand.
Thats where Endsight comes in.
Who We Are
Thats where Endsight comes in.
Who We Are
Endsight is a fast-growing IT Managed Service Provider built on one core belief:
When we help others thrive we thrive too.
We partner with small and mid-sized organizationsincluding nonprofitsto ensure their technology performs flawlessly so they can focus on what they do best.
Were a team that learns fast leans in and looks out for one another. Life here feels like being part of a great universityyoull grow quickly connect deeply and do work that truly matters.
When we help others thrive we thrive too.
We partner with small and mid-sized organizationsincluding nonprofitsto ensure their technology performs flawlessly so they can focus on what they do best.
Were a team that learns fast leans in and looks out for one another. Life here feels like being part of a great universityyoull grow quickly connect deeply and do work that truly matters.
Purpose--What Youll Do
Youll be both the frontline hero and trusted guide for our clients helping them succeed through technology that simply works.
Your days will include:
- Providing remote IT support across a variety of systems and platforms
- Solving complex challenges with patience curiosity and a service-first mindset
- Collaborating closely with teammates to create consistently excellent client experiences
- Continuously learning new technologies and sharpening your craft
- Heading onsite for hands-on installations configurations and troubleshooting as needed. This includes installing wired and wireless networking equipment setting up workstations installing and updating software troubleshooting issues and more.
Who Thrives Here
Youll fit right in if you:
Youll fit right in if you:
- Take pride in helping others succeed
- Love mastering your tools and improving your craft
- Communicate clearly and stay composed under pressure
- Are energized by teamwork and mutual respect
- Want to grow in a place where your success helps everyone win
Qualifications
Required:
- Must have 3 years minimum IT Help Desk or Field/ Onsite Engineer experience
- Previous MSP experience
- Reliable Transportation and Current Drivers license
- Strong aptitude for Customer Service
- Ability to self-schedule and project plan for small engagements
- Ability to organize and manage multiple priorities
- Excellent analytical verbal and written communication skills
- Ability to adapt quickly to new technologies and changing business requirements
- Able and willing to collaborate as part of a team
- Respond to emergency situations effectively maintaining poise and focus
Preferred:
- Certifications: CompTIA (A Network Security) Microsoft Associate/Expert VMware Apple Citrix
- Experience working with AutoDesk
- Bachelors degree (in a related field) or equivalent experience
Join a Team Thats All-In on Helping You Thrive
If youre ready to perform at a high level learn like crazy and make a real impact for the people you serveEndsight is where you belong.
Apply today and lets build something excellent together.
Youll Get
- Medical: Company pays 100% of the base plan for the employee and family
- Dental & Vision
- 401(k) with employer matching
- Accrued Paid Time Off
- 9 Paid Holidays
- Career Pathing
Required Experience:
IC
Key Skills
About Company
Experience 60% fewer IT support issues, a 98% customer satisfaction (CSAT) score & a 5-min help desk responses time in California & Hawaii.
