Manager, Technical Support

Richardson, TX - USA

Monthly Salary: Not Disclosed

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

Mavenir is building the future of networks and pioneering advanced technology focusing on the vision of a single software-based automated network that runs on any cloud. As the industrys only end-to-end cloud-native network software provider Mavenir is transforming the way the world connects accelerating software network transformation for 250 Communications Service Providers in over 120 countries which serve more than 50% of the worlds subscribers.

Role Summary

Oversee all aspects of ORAN deployments ensuring successful project execution and adherence to timelines. Develop and deliver comprehensive solutions for technical feasibility studies accounting for successful ATP completion. Collaborate closely with customers to address and resolve queries raised during ATP. Provide strategic guidance to the Drive Testing team ensuring alignment with project objectives and optimization efforts. Conduct in-depth analysis of post-launch KPls to identify areas for improvement. Implement necessary optimization strategies to enhance network performance. Prepare and deliver monthly reports to the executive team highlighting critical technical challenges and proposed resolutions. Collaborate with R&D ST and other teams to drive timely issue resolution. Provide day-to-day leadership and guidance to the engineering team. Foster a collaborative and high-performing work environment while ensuring project deadlines are met. Proactively identify and escalate project-related issues working closely with cross-functional teams to implement effective solutions. Thoroughly review CIQ documents and release notes with the customer.

Key Responsibilities

Job Requirements

Bachelors degree (or foreign equivalent) in Telecommunications Engineering Computer Science Electronics and Communication Engineering or a directly related field plus five (5) years of experience in RAN deployments and integration. Experience must include:

Two (2) years of experience in each of the following (experience may be gained concurrently):

ORAN concepts and technologies
Leading and mentoring operations teams
Troubleshooting RAN components
Defining and implementing exit criteria for projects ensuring timely and successful completion
Reviewing and approving customer deliverable documents to maintain quality standards
Overseeing a team of RAN optimization specialists and collaborating with customer technical teams
Analyzing pre- and post-launch KPI metrics to identify optimization opportunities and ensure service quality

Will accept a Masters degree plus two (2) years of experience in RAN deployments and integration in lieu of a Bachelors degree plus five (5) years of experience.

40 hours/week 9:00am-5:00pm

This position qualifies for the employee referral program.

Application Method: To apply go to Req # R0015889 .

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Accessibility

Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you are a US applicant in need of special assistance or an accommodation while seeking employment please e-mail or call: 1-. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world regardless of their ethnicity gender religion nationality age disability or other legally protected status.

Required Experience:

Manager