AWS Connect Specialist

Washington, AR - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

For more details please connect with Kajal Verma at or call at .

Job Title: AWS Connect Specialist

Duration: 10 Months

Location: Washington DC (Hybrid onsite up to 3 days/week)

Position Type: Contract

Hours Per Week: 40

Interview Type: Phone and In Person

Ceipal ID: SDCAWS783KV

Job Code: 780783

End Client: District of Columbia

Department: DC Office of the Chief Financial Officer (OCFO)

Scope of Project

The DC Office of the Chief Financial Officer (OCFO) is seeking an Amazon Connect CCaaS Specialist to design implement and maintain a cloud-based contact center using Amazon Connect. The role focuses on contact flow design integrations reporting security compliance and optimization to ensure high availability performance and alignment with business objectives.

Responsibilities:

Design document and implement Amazon Connect contact flows for dynamic call routing
Develop and deploy chatbots and conversational AI using Amazon Connect and AWS services
Configure and maintain Amazon Connect instances users routing profiles and security profiles
Ensure KPI metrics are captured and available within Amazon Connect
Build and maintain dashboards and reports using Amazon Connect and Amazon QuickSight
Monitor usage and performance using Amazon CloudWatch and report findings
Configure outbound voice campaigns and customer surveys ensuring regulatory compliance
Design and implement integrations with CRMs and other systems using AWS Lambda and related services
Collaborate with security teams to ensure compliance with District OCIO and security controls
Apply change control and configuration management best practices
Troubleshoot and resolve technical issues in the Amazon Connect environment
Implement system enhancements to improve reliability availability and performance

Required/Preferred Skills:

Required Skills:

Hands-on experience with Amazon Connect CCaaS (not AWS infrastructure)
Hands-on AWS CI/CD experience to deploy code and customize Amazon Connect services
3 years of hands-on experience with Amazon Connect and AWS cloud services
Experience integrating AWS services (Lambda DynamoDB S3 Lex)
Strong understanding of VoIP Customer Experience (CX) strategies and system integration
Experience configuring Amazon Connect reporting and KPI dashboards
Workforce optimization experience (forecasting capacity planning scheduling FCS)
Bachelors degree in Computer Science IT Engineering or equivalent experience
Strong communication and collaboration skills

Highly Desired Skills:

AWS certifications (Solutions Architect Developer or equivalent)

V Group Inc. is a NJ-based IT Services and Products Company with its business strategically categorized in various Business Units including Public Sector Enterprise Solutions Professional Services Ecommerce Projects and Products. Within the Public Sector business unit we cater IT Professional Services to Federal State and Local. We have multiple awards/contracts with 30 states including but not limited to NY CA FL GA MD MI NC OH OR CO CT TN PA TX VA NM VT and WA.

If you are considering applying for a position with V Group or in partnering with us on a position please feel free to contact me for any questions you may have regarding our services and the advantages we can offer you as a consultant.

Please share my contact information with others working in Information Technology.

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V Group Inc. 379 Princeton Hightstown Road Bldg. 3 Unit 2A Cranbury NJ 08512
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For more details please connect with Kajal Verma at or call at . Job Title: AWS Connect Specialist Duration: 10 Months Location: Washington DC (Hybrid onsite up to 3 days/week) Position Type: Contract Hours Per Week: 40 Interview Type: Phone and In Person Ceipal ID: SDCAWS783KV Job Code: 780783...