AWS cloud full stack engineer

Phoenix, NM - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Descriptions:

Cloud Service administration and support Amazon Connect Salesforce

Configuration of omnichannel contact center teams services and skills.

Coordinate with business units on call flow parameters design and testing requirements

Review analyze modify and create call flows queues skills routing profiles and prompts on an iterative basis

Communication and presentation skills with a high degree of comfort speaking with executives IT Management and customers

Designing highly available applications with responsibility for infrastructure robustness including networking communications server hardware and storage

Requirements:

5 years hands-on experience building complex multi and omni channel contact center solutions ideally SaaS in the cloud

Experience building IVR Call flows within AWS Connect Platform call routing and configuration of Amazon Connect environment

Hands-on experience with Amazon Web Services such as Lambda S3 Lex etc.

Must know TerraForm Scripting for Connect

Experience developing solutions and passion for hands-on experience with scripting/coding (e.g. python java c# .NET or

DevOps experience develop and maintain IVR code manage CI/CD pipelines for deployment into various environments

Strong verbal and written communication skills excellent organizational and prioritization skills

Analytical and problem-solving skills are required to clarify analyze and investigate organizational needs identify potential roadblocks and develop viable working and cost-effective solutions

Demonstrated experience operating and troubleshooting in both AWS and Microsoft environments andor respective telephony technologies

Skills: Digital : Amazon Web Service(AWS) Cloud Computing

Experience Required: 8-10

Comments for Suppliers: Role: AWS cloud full stack engineer

Location: ONSITE- Phoenix AZ/ Raleigh NC/ Remote

Descriptions: Cloud Service administration and support Amazon Connect Salesforce Configuration of omnichannel contact center teams services and skills. Coordinate with business units on call flow parameters design and testing requirements Review analyze modify and create call flo...