Apptad-Engagement Partner

Job Title: Engagement Partner
Job Location: Chicago IL (Hybrid)

Job Duration: Full Time

Summary
We are seeking a seasoned Engagement Partner to lead one of our strategic client relationships in the Healthcare and Data & Analytics space. This is a high-impact client-facing role based out of Chicago Illinois USA focused on enabling digital transformation delivery excellence and business innovation across the healthcare value chain.

The Engagement Partner should be local to the area and will own the end-to-end client engagement delivery governance and account growth strategy. You will be responsible for managing globally distributed teams working in a Managed Services model including teams across onshore nearshore and offshore locations. The ideal candidate brings deep experience in healthcare operations data and analytics and emerging technologies like Generative AI.

Key Responsibilities

1. Client Engagement & Strategic Relationship Management

• Be the single point of accountability for the client relationship focusing on delivery excellence value realization and client satisfaction.
• Build deep relationships with VP and C-level stakeholders across Business IT Data and Analytics functions.
• Understand clients business landscape and craft tailored delivery strategies.
• Run Quarterly Business Reviews (QBRs) Steering Committee Meetings and executive workshops ensuring alignment with client priorities and KPIs.

2. Delivery Excellence & Governance

• Lead the governance and oversight of all delivery programs
• Drive delivery excellence through implementation of best practices in quality reliability and predictability. Set up and manage SLAs KPIs and continuous improvement initiatives.
• Lead and support data platform modernization efforts and ensure robust delivery pipelines for data ingestion transformation and insight generation.
• Actively manage a Managed Services model: resource planning service transitions cost optimization innovation infusion and business continuity.

3. Account Growth & Expansion

• Partner with the Client Partner and Sales Teams to uncover new opportunities for growth within the account.
• Proactively identify areas for upsell/cross-sell across new LOBs geographies or data-driven initiatives.
• Contribute to solutioning and proposal development for client RFPs SOWs and new initiatives.
• Build strategic roadmaps in collaboration with client stakeholders to guide long-term innovation and transformation.

4. Team Management & Global Coordination

• Manage large-scale delivery teams distributed across onshore and offshore locations.
• Ensure resource alignment training and domain enablement of delivery teams for healthcare use cases and compliance needs.

5. Innovation & Generative AI Enablement

• Lead the exploration and implementation of Generative AI solutions
  Collaborate with client innovation teams to design PoCs pilots and scaled rollouts of AI-driven platforms and tools.

6. Financial Management & Operational Oversight

• Should be able to understand and have oversight on engagement-level functions including budgeting forecasting and margin optimization
• Should be able to understand program level commercial levers.

Required Qualifications

• Bachelors degree in Engineering Healthcare Business or a related field (Masters or MBA preferred).
  15 years of experience in IT consulting/services with a focus on healthcare.
  Minimum 10 years of client-facing delivery leadership with large-scale engagements (100 team members).
  Deep understanding of healthcare domain.
• Demonstrated expertise in P&L management budget planning and financial governance or large client accounts.
  Strong expertise in modern Data and Analytics platforms
• Strong experience operating under a Managed Services or Shared Services model.
  Proficient in Agile methodologies ITIL and modern delivery frameworks.
  Exceptional stakeholder management communication and negotiation skills.
  Experience in generative AI applications within healthcare is a strong plus.
• Ability to handle escalations drive conflict resolution and maintain strong relationships under pressure.