Senior Enterprise Engagement Manager
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
YOUR MISSION:
Join us in reimagining customer experience with Agentic AI. As a Senior Enterprise Engagement Manager at Parloa you are a core driver of customer success value realization and long-term growth across Parloas Enterprise segment. You guide customers from implementation through ongoing adoption optimization and expansion with a consultative approachunlocking long-term business value for each client.
This is your opportunity to guide forward-thinking organizations through their AI and CX transformation reimagining customer interactions through intelligent AI agents.
IN THIS ROLE YOU WILL:
Act as a strategic advisor for enterprise clients building deep trust-based relationships and credibility across key stakeholders representing Parloa as a reliable and value-driving partner.
Drive customer outcomes by owning success plans KPIs and translating data into visible business impact.
Guide expansion opportunities by shaping clear growth plans within each account including new use cases departments and incremental automation opportunities.
Oversee implementations by managing cross-functional teams timelines priorities and risks to ensure smooth on-time go-lives.
Communicate value and make it visible through compelling narratives business impact reviews and executive-level storytelling.
WHAT YOU BRING TO THE TABLE:
4 years of experience in Customer Success Consulting or Account Management working with enterprise or large multi-stakeholder customers.
Demonstrated ability to drive strategic value and support digital transformation initiatives within complex organizations.
Proven track record of translating customer outcomes into measurable business impact and account growth.
Strong project management and stakeholder management skills with a clear focus on execution prioritization and results.
Passion for AI automation and the ability to translate technical capabilities into clear customer-relevant business value.
A curious proactive mindset with strong ownershiptaking initiative accountability and driving outcomes from idea to delivery.
Excellent verbal and written communication and presentation skills in English with the ability to engage both technical and non-technical audiences.
WHATS IN IT FOR YOU
- The opportunity to join a rapidly growing Conversational AI startup with offices in Berlin New York and Munich.
- Enjoy an immersive onboarding experience where youll have the chance to delve into the Parloa product and immerse yourself in our dynamic company culture.
- Hybrid work environment - we believe in hiring the best talent no matter where they are based. However we love to build real connections and want to welcome everyone in the office on certain days.
- Attractive compensation package with equity.
- Training and development budget which can be used for conferences and attending development courses to ensure continuous professional growth.
- Flexible working hours Unlimited PTO and travel opportunities.
- Regular team events game nights and other social activities.
- A beautiful office with flair in the heart of NYC with all the conveniences such as social area snacks and drinks.
Your recruiting process at Parloa:
Recruiter video call Meet your manager Challenge Task Expert interview(s) Meeting the team Founder interview
Why Parloa
Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloas voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400 people in Berlin Munich and New York.
When you join Parloa you become part of a dynamic and innovative team made up of over 34 nationalities thats revolutionizing an entire industry. Were passionate about growing together and creating opportunities for personal and professional development. With our recent $350 million Series D investment were expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa the role or our team before you apply Please feel free to get in touch with our Hiring Team.
Parloa is committed to upholding the highest data protection standards for our clients and employees data. All our employees are instrumental in ensuring the utmost care GDPR and ISO compliance including ISO 27001 in handling sensitive information.
Parloa is an e-verify employer in the USA. Please click here to learn more.
* We provide equal opportunities to all qualified applicants regardless race gender sexual orientation age religion national origin disability status socioeconomic background and other characteristics.
Required Experience:
Manager
Key Skills
- Business Development
- Employee Orientation
- Public Health
- Account Management
- VersionOne
- Conflict Management
- Project Management
- Relationship Management
- Team Management
- Customer relationship management
- Human Resources
- Public Speaking
About Company
Amplify your customer service experience with a team of personal AI agents. Leverage the full power of generative AI for contact center automation.
