Network Technician Intermediate
Share
Job Location:
Columbia, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Roles/Responsibilities:
- Help Desk & Ticket Management
- Respond to and resolve help desk tickets related to:
- Respond to Wired and wireless network issues
- Network account onboarding and offboarding via custom scripts
- Infrastructure-related incidents
- On-Call Support Rotation
- Level 1 Support: On-call every 3 weeks for critical site support (Network
- outages)
- Level 2 Support: On-call every 3 weeks (alternating with Level 1) for escalated
- issues at critical sites
- Infrastructure Projects
- Assist in network rollouts upgrades and cleanup efforts
- Participate in planning and execution of infrastructure improvements
- Support documentation and inventory of network assets
- Administrative & Technical Expertise
- Provide support for Microsoft administrative tasks including:
- Entra ID (Azure AD) management
- Group policy and user provisioning
- Microsoft 365 administration
- Assist with server administration tasks including:
- Basic Windows Server maintenance
- Monitoring and performance tuning
- Patch management and updates
Mandatory Skill:
- 5 Years of experience with Microsoft Entra ID
- 5 Years of experience with Microsoft administration
- 5 years of experience in Windows Server environments
- 5 years of experience in customer service
- 10 years of experience in troubleshooting skills in networking (wired AND wireless)
- Ability to work independently and collaboratively in a team setting
- Excellent communication and documentation skills
Desirable Skills:
- Experience with wiring closets
- Experience with Ruckus switches
- Experience with Deskpro Ticketing Systems
- Experience with Active Directory DNS and Group Policy
Key Skills
- Routing Protocols
- Network Support
- Tcp/IP
- LAN
- Computer Networking
- Windows
- WAN
- TCP
- Ethernet
- Cisco Routers
- Juniper
- Troubleshooting
