Quality Lead

Create value at TC Transcontinental.

At TC Transcontinental weve got it made and thats because of the expertise of our team.

We have been driving innovation since 1976.

With approximately 7400 employees TC Transcontinental is a leader in flexible packaging in North America and in retail services in Canada and is Canadas largest printer. The Corporation is also the leading Canadian French-language educational publishing group. Respect teamwork performance and innovation are the strong values held by the Corporation and its employees. TC Transcontinentals commitment to its stakeholders is to pursue its business activities in a responsible manner. We take care of our team support each other and cultivate a sense of belonging for all.

The Lead Quality Assurance Technician is responsible for assisting the Quality Assurance Manager with the day-to-day tasks of the quality program in the plant. The primary responsibility is to assure final products meet the companys quality standards and adhere to customer specifications

Compensation: $25 - 28/hr depending on experience.

When your actions lead to success:

• Manage develop and mentor QA Techs to operate proactively.
• Ensure QA Techs perform audits review retains collect data and communicate professionally.
• Build analytical and investigative skills within the QA team.
• Foster a culture of ownership proactivity and professional communication.
• Oversee operational SQF compliance including audits process adherence and documentation.
• Identify gaps and escalate trends or issues to the Quality Manager.
• Serve as SQF-certified backup for the Quality Manager.
• Accurately enter quality complaints into the system.
• Gather all required information and documentation for investigations.
• Prepare cases for Quality Manager review approval or escalation.
• Lead operational aspects of investigations including fact collection and coordination with department managers.
• Ensure investigations are fully documented.
• Escalate high-risk or complex cases to the Quality Manager for final decision-making or customer engagement.
• Partner with cross-functional teams to implement corrective and preventive actions.
• Track CAPAs from initiation to completion and verify effectiveness.
• Escalate complex or recurring issues to the Quality Manager.
• Monitor GMPs process compliance traceability and operator-collected retains.
• Identify potential risks and quality gaps before they escalate.
• Analyze data and trends to anticipate issues and recommend improvements.
• Communicate professionally with QA Techs operations and leadership.
• Provide the Quality Manager with all information needed for strategic decision-making.
• Act as the operational bridge between QA Techs and management.

When your expertise drives us:

• Bachelors degree preferred (Food Science Quality Engineering or related field)
• SQF Certification Level 2 or higher preferred
• Experience managing QA or quality teams in a manufacturing or food environment
• Minimum 35 years in QA/QC in food manufacturing (flexible packaging preferred).
• Experience with SQF GMPs or BRC standards.
• Strong computer skills: Excel databases QMS systems and basic reporting tools.
• Proven problem-solving and investigative skills (root cause analysis trend analysis).
• Excellent communication skills both verbal and written.
• Leadership or supervisory experience ability to coach and develop a team.
• Detail-oriented proactive and able to prioritize tasks effectively.

When benefits really help you live better:

We offer a comprehensive and flexible benefits package designed to support your well-being and help you thriveat work and at home. Our offerings include:

• Competitive compensation with performance-based incentives and retirement savings plans with company match
• Customizable group benefits including health dental life disability and travel insurance
• Paid time off
• Employee perks such as discounts on insurance wireless plans travel and more
• Career development opportunities
• A dynamic inclusive work environment where your voice matters and your growth is supported

EEO

TC Transcontinental is an equal opportunity employer committed to fostering a diverse inclusive and accessible workplace. We prohibit discrimination and harassment of any kind based on race color religion sex gender identity or expression sexual orientation age national origin disability veteran status or any other characteristic protected by applicable laws in the jurisdictions where we operate.

We are also committed to providing an inclusive and barrier-free recruitment and work environmentpromoting dignity independence integration and equal opportunity for all including persons with disabilities. Accommodations including alternative formats will be made available for all parts of the recruitment and selection process. For more information or to request an accommodation please contact

Send us your application. Create something with TC Transcontinental.