Client Service Manager
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Calling all innovators find your future at Fiserv.
Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.
Job Title
Client Service ManagerAbout your role:
You will lead a client-facing team that delivers service and support for mission critical financial solutions at Fiserv. The team partners with clients and internal product and operations groups to drive retention operational excellence and measurable service outcomes. This role combines client advocacy cross functional coordination and continuous process improvement to protect and grow client relationships.
What youll do:
- Lead and manage a team of Client Service Representatives to meet or exceed daily service obligations SLAs and client expectations.
- Drive client retention efforts by identifying risks coordinating remediation plans and partnering with sales and product teams on renewal strategies specific to the health insurance client.
- Act as a business liaison delivering market and product expertise to clients and translating client needs to implementation and product teams.
- Identify recommend and implement cross functional process improvements that streamline service delivery across multiple business units.
- Conduct site visits and coordinate client focus meetings to address critical satisfaction issues and strengthen relationships.
- Oversee revenue and cost management for assigned clients ensuring financial performance aligns with business objectives.
- Execute coaching mentoring and goal setting to develop high performing teams and build succession capacity.
- Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
Experience youll need to have:
- 5 years of experience leading and mentoring a service team.
- 5 years of experience in service management within the financial services industry.
- 5 years of experience in process improvement methodologies.
- 5 years of experience in client relationship management and retention strategies.
- 6 years of equivalent combination of educational background related experience and/or military experience.
Experience that would be great to have:
- Experience in HIPAA/HITECH compliance and healthcare data privacy/security frameworks.
- Experience supporting or managing printing/fulfillment operations.
- Experience managing vendor relationships and contract deliverables for a single strategic client.
- Experience integrating with payer/vendor systems clearinghouses or third party benefits administrators.
- Experience with executive stakeholder communication and renewal/escalation management for payer clients.
How youll work:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
- This role requires the use of a computer and audio equipment.
Travel:
- Approximately 10% travel off-site or to other office locations is expected.
Sponsorship:
- You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including but not limited to F-1 (OPT CPT STEM) H-1B H-2 or TN or any candidate requiring sponsorship now or in the future will not be considered for this role.
Benefits at Fiserv:
- Fuel Your Life program to support physical financial social and emotional well-being
- Paid holidays and generous time away policies
- No-cost mental health support through Employee Assistance Programs
- Living Proof program to recognize your peers extra effort with points used for rewards
- Eight Employee Resource Groups to foster a collaborative culture
- Unparalleled professional growth with training development and internal mobility opportunities
- Retirement planning and discounted shares with the Employee Stock Purchase Plan
- Medical dental vision life and disability insurance options available day one
- Tuition assistance and reimbursement program
- Paid parental caregiver and military leave
This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland Minnesota New Jersey New York Nevada Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Fiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.
