Customer Service Representative
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Are you inspired by whats next So are we.
When you join the Albemarle team you contribute to a better tomorrow. You will play a role in powering many of the worlds largest and most critical industries from energy and communications to transportation and electronics. We are putting innovation to work to improve peoples lives and we want YOU to be a part of it.
Job Description
Albemarle is hiring for a Customer Service Representative. This position is hybrid and located in Budapest.
The Customer Service Representative will have an executing role in ensuring a best-in-class order fulfilment and related processes to deliver value and performance for our internal external customers Business Units and Albemarle while striving for excellence and continuous improvement. The role focuses on Key Account Management or a specific geographical region. This role reports to the Customer Service Team Leader within the Integrated Supply Chain Service Delivery Team.
What You Will Do:
Receive & enter order into processing system and confirm shipments(road rail air sea)
Keeping Customers updated on the status of their Purchase Orders
Follow-up on deliveries of products with Logistics
Interfacing internally (Sales Business Management SCM etc.) and externally (customers agents terminals warehouses freight forwarders etc.)
Addressing forecast vs demand gaps to Business Management
Ensuring on time invoicing and supporting on time payment efforts
Prepare and check required documents necessary for transport customs shipping and banking
Complaint Management and managing E2E communication
Return Order Management
Sample Order Management
Sales invoicing processes (Credit & Debit Management)
Ensuring on time Return Fleet Management process
Coordinate intercompany orders (if applicable)
Working closely with Sales team to manage the accounts
Reviewing all documentation/agreements related to a customer and monitoring the implementation of new accounts
Acting as first point of contact for all levels of assigned accounts and managing all aspects of processing any customer requests
Supporting sales team with Sales order data or any other; meeting document preparations related to the specific account
Participating in Customer Meetings
Organizing Order/Product Launch meetings with respective customers/sales and other stakeholders
Maintaining customers interfaces/portals
Ensure Customer Satisfaction
Mentoring & train new joiners
Initiate & Collect ideas for process improvement
What You Bring
Required:
College or university degree preferably in Business/Economy or Supply Chain/Logistics Custom
5 years relevant work experience particularly with management of export shipments
Advanced communication level in English (both written and verbal)
Good IT skills (MS Office SAP is an advantage)
Experience in Shared Service Environment
Customer Service and / or Logistics Experience
Customer focused attitude: meet or exceed customers expectations (internal/external) establishes and maintains effective relationships with customers
Proactive and independent strong problem-solving skills and communication abilities
Excellent prioritizing organizing and time management skills
Supportive attitude develops and maintains positive relationships with all business partners
Ensuring Process Compliant day-to-day operation
Compliance & Quality Insurance
Ownership of the end-to-end processes
Accuracy
Preferred:
Other European language knowledge
Self-development skills; personally committed to and actively works to continuously improve him/herself on inter-personal skills
Conditions:
You will be working within normal working hours no shifts
Working in a modern and friendly office building in a multinational environment
Hybrid working
#LI-SZ1
Benefits of Joining Albemarle
Competitive compensation
Comprehensive benefits package
A diverse array of resources to support you professionally and personally.
Choose to unlock your full POTENTIAL. Apply today.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Albemarle Corporation (NYSE: ALB), headquartered in Charlotte, NC, is a global specialty chemicals company with leading positions in lithium, bromine and refining catalysts. We power the potential of companies in many of the world's largest and most critical industries, from energy an ... View more
