Customer Service Specialist

Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted innovative and tailored solutions that support some of the worlds most in demand and fastest-growing industries.

With a commitment to legendary customer service operational excellence and global sustainability Greif packages lifes essentials - and creates lasting value for its colleagues customers and other stakeholders.

Learn more about the companys Customized Polymer Sustainable Fiber Durable Metal and Integrated Solutions at and follow Greif on Instagram and LinkedIn.

OUR VISION:

Being the customer service company in the world.

OUR PURPOSE:

Creating packaging solutions for lifes essentials.

Job Requisition #:

Job Description:

Greif is a leading supplier of industrial packaging products and services growing from its beginnings in Cleveland Ohio to a global footprint across more than 35 countries and 200-plus locations.

Our Vision

Be the best performing customer service company in the world.

Our Purpose

We create packaging solutions for lifes essentials.

Key Responsibilities

• Interacts with customers via telephone email online chat or in person to provide top level support and advance information on products or services.
• Maintains customer accounts and records of customer interactions with details of inquiries complaints or comments.
• Communicates pricing shipping dates and appropriate order information to customer to ensure order fulfillment and satisfaction.
• Contacts customers to respond to advanced inquiries or to notify them of claim investigation results or any planned adjustments.
• Collects and enters orders for new or additional products or services.
• Supports inside and outside sales.
• Updates and maintains files including data entry.
• Fields second level escalated and advanced customer problems and needs; when the issue is beyond the coordinators knowledge forwards to the assigned specialist or other appropriate colleagues.
• Trains new Customer Service Coordinators.
• Performs other duties as assigned.

Education and Experience

• Typically possesses a high school diploma and 4-5 years of experience.

Knowledge and Skills

• Exceptional skills in verbal and written communications.
• In-depth knowledge of product.
• Proficient computer skills with the ability to learn new software.
• Solid knowledge of basic office equipment (i.e. copiers fax machines calculators etc.).
• Excellent organization and data entry skills.
• Good attention to detail.
• Self starter that can work with minimal supervision.

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At Greif we believe that our colleagues are the center of our success. Our Total Rewards have a comprehensive focus on well-being and offer a competitive package that enables you to thrive be engaged and reach your full potential.

Protect Yourself From Scams: We value the integrity of our recruitment process and prioritize the well-being of our candidates. While you may find Greif job postings on various platforms all legitimate opportunities can be verified on our official Careers page at . All communication from Greif regarding job opportunities will also come from an @ email address. If you have concerns about the legitimacy of a job posting receive an unsolicited job offer or suspect fraudulent activity please contact us for verification via this link Contact Us - Greif.

EEO Statement:

offer a competitive salary excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex race religion age national origin color disability veteran status or any other any other legally protected characteristic.

For more information read Greifs Equal Opportunity Policy.