Agentic AI Implementation Customer Success Engineer Night Shift

Location: Bengaluru or Chennai(Hybrid - Primarily WFH with occasional in-office or overseas travel as required)
Work Hours:Night Shift (7:00 PM - 3:00 AM IST)
Experience: 1-2 Years

About the Role:

Nextiva is looking for a passionate and detail-orientedAI Implementation / Customer Success Engineerto help deploy AI solutions for customers design high-quality conversational experiences and manage end-to-end agent implementations. This role blends technical skills prompt engineering workflow design and customer-facing responsibilities to ensure successful delivery of AI-driven customer experience products.

You will work closely with product engineering and customer success teams to translate business needs into scalable AI workflows andoptimizedconversational agents.

Key Responsibilities:

AI Agent Implementation & Prompt Engineering

• Design build and optimize AI agents using advanced prompt engineering techniques.
• Create structured workflows and decision trees that guide AI agent behavior.
• Use LLMs such as GPT-4o Gemini ClaudeLlama etc. to build test and refine agents.
• Implementfunction-calling / tool-calling capability within prompts using simple UI builders.
• Configure constraints and guardrails to reduce hallucinations and ensure reliable outputs.

Customer-Facing Implementation

• Work directly with customers to understand business needs use cases workflows and integration requirements.
• Translate customer requirements into technical implementation plans.
• Assist in onboarding deployment and testing of AI solutions for customer environments.
• Provide ongoing optimization and support to ensure solution adoption and success.

Workflow & Integration Management

• Buildmaintain andoptimizeautomation workflows using platform workflow builders.
• Integrate agents with customer tools APIs CRMs or communication platforms where needed.
• Troubleshoot workflow configuration or data issues during implementation.

Conversation & Experience Design

• Create high-quality conversation flows for AI agents ensuring clarity tone and brand alignment.
• Apply AI conversation design principles to improve user satisfaction and agent performance.

Technical Skills & Development

• Use basicPython for data handling API interactions testing or workflow extensions.
• Work with GenAI technologies SaaS tools and no-code/low-code integration platforms.
• Perform evaluation and tuning of AI prompts workflows and agent performance.

Cross-functional Collaboration & Documentation

• Work with product teams to relay customer feedback and improve platform features.
• Maintain clear documentation for workflows prompts integrations and customer implementations.
• Train customers and internal teams on product capabilities and best practices

Required Skills & Qualifications:

• Bachelors degree in Computer Science Engineering Information Technology Data Science or a related field.
• 1 years of experience inAI product implementation customer success engineering or technical support roles.
  
• Prior experience supporting US based customers strongly preferred
  
• Excellent spoken and written English with the ability to clearly explain technical and AI-driven processes to non-technical audiences.
• Comfortable leading customer discussions gathering requirements and explaining issues solutions and next steps with clarity and confidence.
• Strong hands-on experience withLLMs (GPT-4o Gemini Claude etc.) for building agents and prompts.
• Solid understanding ofGenerative AI concepts prompt engineering and workflow design.
• Basic knowledge ofPython APIs and SaaS tools.
• Experience incustomer support / onboarding / technical implementation.
• Ability to manage hallucinations constraints and safe AI output design.
• Experience with workflow builders and no-code automation platforms.
• Good analytical problem-solving and debugging skills.
• Willingness to worknight shifts to collaborate with global teams or customers.

Preferred (Nice-to-Have) Skills:

• Knowledge ofvector databases embeddings or RAG workflows.
• Experience withAPI-based integrations.
• Familiarity withenterprise customer environments (CRM CX platforms VoIP ticketing tools).
• Understanding ofAI evaluation frameworks (test cases scoring prompt iteration).
• Exposure toNextiva products or any communication/CX platforms is a plus.

What We Offer:

• Opportunity to work on cutting-edge GenAI implementations for global customers.
• Hybrid working environment with flexible on-site requirements.
• Growth path intoAI Solutions Engineering Product Specialist or Customer Success Leadership roles.
• Collaborative global team environment with high ownership and autonomy.

Nextiva DNA (Core Competencies)

Nextivas most successful team members share common traits and behaviors:

• Drives Results:Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations challenge the status quo and ask what can be done differently. They lead and drive change celebrating success to build more success.
• Critical Thinker: Understands the why and identifies key drivers learning from the past. They are fact-based and data-driven forward-thinking and see problems a few steps ahead. They provide options recommendations and actions understanding risks and dependencies.
• Right Attitude: They are team-oriented collaborative competitive and hate losing. They are resilient able to bounce back from setbacks zoom in and out and get in the trenches to help solve important problems. They cultivate a culture of service learning support and respect caring for customers and teams.

Total Rewards

Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best in and out of the office.

Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors including skills experience training and certifications when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position compensation may include base salary and/or hourly wages incentives or bonuses.

• Medical - Medical insurance coverage is available for employees their spouse and up to two dependent children with a limit of 500000 INR as well as their parents or in-laws for up to 300000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit providing peace of mind and security in times of medical necessity.
• Group Term & Group Personal Accident Insurance - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent visible & external means.
  • Coverage Type - Employee Only
  • Sum Insured - 3 times of annual CTC with minimum cap of INR
  • Free Cover Limit - 1.5 Crore
• Work-Life Balance - 15 days of Privilege leaves per calendar year 6 days of Paid Sick leave per calendar year 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves 1 week of Paternity leave a day off on your Birthday and paid holidays
• Financial Security - Provident Fund & Gratuity
• Wellness - Employee Assistance Program and comprehensive wellness initiatives
• Growth - Access to ongoing learning and development opportunities and career advancement

At Nextiva were committed to supporting our employees health well-being and professional growth. Join us and build a rewarding career!

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