Regular Giving Coordinator

DEADLINE FOR APPLICATIONS

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race colour national origin ethnic or social background genetic information gender gender identity and/or expression sexual orientation religion or belief HIV status or disability.

ABOUT WFP

The World Food Programme is the worlds largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace stability and prosperity for people recovering from conflict disasters and the impact of climate change.

At WFP people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse committed skilled and high performing teams selected on merit operating in a healthy and inclusive work environment living WFPs values (Integrity Collaboration Commitment Humanity and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP visit our website: follow us on social media to keep up with our latest news: YouTube LinkedIn Instagram Facebook Twitter TikTok.

WHY JOIN WFP

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive diverse and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training accreditation coaching mentorship and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country regional and global offices around the world and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

POSITION TITLE: Regular Giving Coordinator
ORG UNIT: Private Sector Partnerships (PSP)
DUTY STATION: Rome/Italy HQ or Remote
CONTRACT TYPE: Short-Term Regular Consultant (CST 1)
DURATION: 11 months
LINE MANAGER/SUPERVISOR: Global Supporter Experience Lead

ORGANIZATIONAL CONTEXT

The Private Partnerships & Fundraising Division (PSP) is responsible for mobilizing resources from the private sector to support the World Food Programmes (WFPs) global mission. WFP is the worlds largest humanitarian organization saving lives and changing lives delivering food assistance in emergencies and working with communities to improve nutrition and build resilience. Every day over 5000 WFP-chartered trucks are on the road supported by around 80 aircraft and 20 ships delivering food and assistance to those in need.
Despite our efforts the needs remain immense and growing driven by a deadly combination of conflict climate shocks economic instability and forced displacement. As of 2025 over 345 million people face acute food insecurity across 79 countries. To meet these needs and build a more sustainable predictable and flexible funding stream we began investing in growing our individual giving programme in 2019 and this year will have completed the first phase of our strategy (2020-2025).
WFPs second phase of the private sector strategy for sets out an ambitious plan to further scale income from individuals enabling us to reach more people with life-saving assistance. Our approach is digital-first leveraging global reach and cost-effective tools to engage supporters addition to digital channels we are now expanding into Face-to-Face (F2F) and Direct Response Television (DRTV) fundraising to diversify acquisition and deepen engagement.
This centralized global strategy positions WFP to leapfrog traditional models and build a robust individual giving programme that delivers long-term impact.

INDIVIDUAL FUNDRAISING

WFPs Individual Giving programme launched in 2019 and has grown into a USD 50 million annual operation raising over USD 100 million in its first five years. The programme is built around a digital-first strategy led by a centralized global team that recruits supporters primarily through digital channels.
We deliver a multi-lingual multi-channel supporter experience designed to offer a best-in-class donor journey. Donors are recruited in English French German Spanish and Arabic with additional capabilities in Korean and Chinese. Supporter engagement is delivered through email SMS WhatsApp outbound telephone and Meta. To expand reach and diversify acquisition Face-to-Face (F2F) and Direct Response Television (DRTV) fundraising are being introduced as complementary channels in the next phase of our strategy.
Looking ahead the programme aims to scale significantly targeting USD 100 million in annual income by 2030. A key focus will be growing the volume and value of regular donors with a goal of 50% of income coming from a sustainable base of regular giving by the end of the strategy period.

The Regular Giving Coordinator will play a vital role in ensuring long-term donor commitment and loyalty. By focusing on retention and donor development strategies you will help strengthen the connection between supporters and WFPs mission. Through stewardship engagement initiatives and strategic coordination your work will enhance donor satisfaction improve retention and increase lifetime value making a tangible impact on the success of our fundraising efforts and the lives of millions.

KEY RESPONSIBILITIES
Regular Giving Retention & Stewardship Support
Assist in developing and implementing donor retention strategies to reduce attrition and increase donor loyalty and value through a coordinated multi-channel approach.

Outbound Telemarketing Operations
Coordination of day-to-day tasks (including data transfers-imports/exports weekly reconciliation of data follow-up of invoices etc.).
Coordinate with external agencies to ensure smooth execution of campaigns including briefing and call listening etc.
Monitoring daily results.
Help improve processes to increase efficiency.

Multi-lingual multi-channel donor journeys (Email Telemarketing SMS and Whatsapp)
Coordination of email journey content refreshes including conducting information hunting and fact-checking working with related stakeholders to find relevant content and resources.
Coordination of translations proofreading and troubleshooting of journeys.
Monthly review of journey performances.
Assisting in the development of new journeys.

Email Marketing and other marketing channels
Coordination of RG related content development including appeals thank you emails impact reports engagement messages (from data brief to creative brief to follow up on translations and proofreading and troubleshooting).
Coordination and monitoring of the RG programme related A/B tests including creation of new donation forms coding and performance analysis.
Liaising with other team members from planning to execution.
Support with special projects and undertake additional responsibilities as required.

Data Management Monitoring and Reporting
Weekly monitoring of all SX RG channel results and share results in relevant channels.
Daily/weekly/monthly monitoring of regular giving payments report issues and support in troubleshooting/resolving issues.
Support the extraction and analysis of donor retention data to inform decision-making.
Assist in preparing reports on key retention metrics such as donor retention engagement levels and donor lifetime value.
Ensure donor feedback and retention insights are integrated into program improvements.
Inform data analyst team on changes to campaigns campaign codes to ensure accuracy of reports

Administrative & Coordination Support
Provide administrative support for retention-focused campaigns including scheduling meetings preparing documents and coordinating logistics when necessary.

KEY DELIVERABLES
RG retention and development campaigns are delivered on time and aligned with the Supporter Experience team objectives and action plan
Performance reports are monitored regularly and shared with the team
Donor journeys are maintained and regularly reviewed and updated
All RG content (emails appeals reports) is coordinated and delivered on schedule

QUALIFICATIONS AND EXPERIENCE
Education
Bachelors degree in marketing business administration communications or a related field.

Technical and Soft Skills
Proficiency in MS Office and familiarity with CRM reporting and project management systems (e.g. Salesforce Asana Tableau or similar)
Ability to work to deadlines and follow clear instructions
Strong analytical skills (reporting and analysis)
Excellent attention to detail and strong communication skills;
Ability to plan and organize work with reasonable supervision;
Ability to take initiative to solve problems and seek solutions;
Work effectively in a multi-cultural environment and international organization;
Demonstrate ability to quickly shift from one task to another to meet multiple support needs;
Uses tact and courtesy to give and receive information with a variety of individuals (people oriented);
Motivated team spirit and contributed to an inclusive and sound working environment (team player).
Work history
At least 3 years of experience in fundraising donor retention marketing or donor relations desirable have worked on other non-profit regular giving programmes.

Languages
Excellent written and spoken English is required (proficiency/level C).
Additional proficiency in one or more of the following languages French Arabic Spanish or German is desirable.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation please contact:

NO FEE DISCLAIMER

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REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• All applications must be submitted exclusively through our online recruitment system. We do not accept CVs or spontaneous applications by email.

• If you experience challenges while submitting your online application please contact us at for technical support only.

• Please note that applications sent to this email address cannot be considered.

• We strongly recommend that your profile is accurate complete and includes your employment records academic qualifications language skills and UN Grade (if applicable).

• Once your profile is completed please apply and submit your application.

• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter

• Additional documents such as passport recommendation letters academic certificates etc. may potentially be requested at a future time

• Only shortlisted candidates will be notified

All employment decisions are made on the basis of organizational needs job requirements merit and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse all forms of discrimination any kind of harassment sexual harassment and abuse of authority. Therefore all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ) International Civil Service Commission (ICSC) FAO Finance Committee WFP External Auditor WFP Audit Committee Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP both during their service and within three years of ceasing that service.