Sr Customer Success Manager

Your work days are brighter here.

Were obsessed with making hard work pay off for our people our customers and the world around us. As a Fortune 500 company and a leading AI platform for managing people money and agents were shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join youll feel it. Not just in the products we build but in how we show up for each other. Our culture is rooted in integrity empathy and shared enthusiasm. Were in this together tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether youre building smarter solutions supporting customers or creating a space where everyone belongs youll do meaningful work with Workmates whove got your return well give you the trust to take risks the tools to grow the skills to develop and the support of a company invested in you for the long haul. So if you want to inspire a brighter work day for everyone including yourself youve found a match in Workday and we hope to be a match for you too.

About the Team

About the Role

The Customer Success Manager (CSM) plays a critical role in the success and execution of our Workday Planning customers to help them realize the full potential of their investment. As a CSM you will advocate on behalf of Workday customers to help customers succeed. The major focus of the role is to ensure the maximum value is derived from our products and services by quantifying the value driving adoption sharing best practices answering business questions identifying opportunities and developing strategic goals and objectives to support our customers growth.

About You

Basic Qualifications:

• 8 years experience in a Customer Success or Account Management role preferably in a SaaS or technology environment

• 5 years of experience in a SaaS or technology environment with a CRM system such as Salesforce & Gainsight or similar to summarize customer interaction.

Other Qualifications

• Experience with Workday Adaptive Planning or similar tool and/or experience with solutions for the office of Finance and understanding of FP&A processes

• Excellent organization time management & critical thinking skills.

• Excellent communicator and facilitator with strong executive presence.

• Skilled at building strong relationships with customers & internal stakeholders especially at the Executive level

• Eager & able to collaborate with internal teams to deliver customer satisfaction (i.e. Sales Support Customer Enablement Professional Services Product Marketing and Product Management)

• Comfortable helping customers with business transformation including consistent record of customer advocacy and ability to rapidly establish credibility as a trusted advisor.

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidates compensation offer will be based on multiple factors including but not limited to geography experience skills job duties and business need among other things. For more information regarding Workdays comprehensive benefits please click here.

Our Approach to Flexible Work

With Flex Work were combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections maintain a strong community and do their best work. We know that flexibility can take shape in many ways so rather than a number of required days in-office each week we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers prospects and partners (depending on role). This means youll have the freedom to create a flexible schedule that caters to your business team and personal needs while being intentional to make the most of time spent together. Those in our remote home office roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law Workday will consider for employment qualified applicants with arrest and conviction records.

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