Senior Operations Lead
Share
Job Location:
Southend on Sea - UK
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Your New Organisation
Southend on Sea City Council is a Unitary local authority providing vital services to meet the needs of the local community. We employ around 1800 staff who are working alongside our partners and local communities to deliver the city vision and make lives better for the people of Southend.
Working for Southend on Sea City Council offers a challenging and rewarding career in local government within a collaborative and innovate environment with the benefit of flexible working practices to support a positive work life balance. As a Unitary Authority we are responsible for all local government functions ranging from social services transport public health and parks through to planning trading standards community safety and education so we offer a wide range of career opportunities. The diversity of our economy and communities and investment in a number of exciting regeneration projects makes our Council a great place to work learn and make a difference.
Your new role
Southend-on-Sea City Council is embarking on an exciting period of transformation and we are seeking an experienced and forward-thinking Operations Shared Service Lead to play a pivotal role in shaping our newly formed People & Culture Operations Shared Operations Shared Service. This is a rare opportunity to lead the design establishment and continuous evolution of a centralised HR Operations function acting as the strategic Front Door for all core people and administrative services across the this permanent fulltime role with a hybrid working arrangement you will lead the development and delivery of a modern shared service at the heart of the People & Culture directorate. You will shape and embed the new operating model transforming traditional HR processes into a more efficient consistent and digitally enabled service.
You will oversee the creation and management of a centralised HR service desk ensuring smooth standardised processes across payroll contracts compliance and wider workforce transactions. As a trusted adviser you will support managers with people-related matters oversee routine casework and partner on more complex issues when required. You will lead and develop a team of HR and Data professionals building capability and fostering a highperformance customerfocused culture. You will also drive improvements in the use of people data and systems support the development of dashboards and insights and contribute to wider transformation through key projects such as the Councils ERP (Business World) programme. You will also play a key role in resourcing strategy and workforce planning ensuring an excellent experience for candidates and hiring managers. You will manage the Councils resourcing strategy covering permanent and agency resource to include delivery and client leadership of improvements with the current provider or any future delivery partner.
What youll need to succeed
To succeed in this role you will bring significant experience in HR operations shared services or service transformation along with the confidence to lead teams and drive change across a complex organisation. You will be an influential leader who can build capability support colleagues through new ways of working and champion a customerfocused valuesled approach.
You will have excellent knowledge of employment law including EU and UK legislation and case law supported by a strong understanding of HR policies procedures and good practice. You should be confident using people data digital tools and system insights to identify trends support decisionmaking and drive continuous improvement. Strong organisational skills resilience and the ability to manage competing priorities in a fastpaced environment are also crucial. Above all you will be proactive solutionoriented and committed to delivering consistent highquality HR services.
It is vital that you are CIPD qualified (Lvl 5 minimum) or possess equivalent indepth HR experience.
What youll get in return
When joining the council you can enjoy a range of benefits including: 25 days annual leave flexible working and excellent training and development opportunities. They are committed to ensuring that you are supported in this varied and challenging role with the appropriate level of training. A full list of benefits provided by Southend Council can be viewed on the Why Work For Us tab.
What you need to do now
If you are interested in this role please click apply online to make your application. Applications must be made with a supporting statement setting out how you meet the criteria in the person specification.
If you would like a copy the Job Description please click here
Please note: Applications for this vacancy may close prior to the date advertised above so you are advised to apply as soon as you are able to.
The Council is an equal opportunities employer. We welcome applications regardless of race sex disability sexual orientation gender reassignment marital or civil partner status pregnancy or maternity age or religion or belief.
Required Experience:
Senior IC
Key Skills
- Employee Evaluation
- Continuous Improvement
- FDA Regulations
- Management Experience
- Process Improvement
- Profit & Loss
- Operations Management
- Project Management
- Strategic Planning
- Leadership Experience
- P&L Management
- Supervising Experience
