Customer Facing & Order Management Representative

Customer Facing & Order Management Representative

Are you passionate about delivering exceptional customer service that truly makes a difference At Essity were looking for empathetic and dedicated individuals to join our Health & Medical Customer Service Operations Team. This is more than just a call handler role its an opportunity to support NHS patients and care providers with compassion efficiency and care. If you thrive in a fast-paced people-focused environment and want to be part of a team that lives its values every day wed love to hear from you.

About the Role

We are looking for a Customer Service Call Handler to join our team on a 12-month assignment. In this role youll be the first point of contact for NHS patients care homes internal teamsand our logistics providers. Youll handle order processing enquiries and complaints with professionalism and empathy. This role involves direct interaction withpatientsand caregivers via thetelephone.

The positionworks on a rotating shift pattern covering the hours 8.00am 7pm Monday to Friday andbegins with 8 weeks of in-office training in Dunstable followed by a hybrid working model (3 days in-office 2 days from home).

What You Will Do

• Process orders enquiries and collectionsprofessionally efficiently and kindly aligned with Essitys Beliefs & Behaviors.

• Ensure telephone calls are answered to agreed standards whilst offering professional and efficient customer services to all internal and external contacts.

• Build strong trust-based relationships with patients and caregivers to support brand loyalty.

• Comply with Caldicott principles and data protection regulations (GDPR Data Protection Act 2018).

• Collaborate with internal departments and logistics providers to ensure smooth service delivery.

Who You Are

• Youideallywill have experience handling customer service enquiries viatelephonein a fast-paced environment although not essential.

• You demonstrate strong verbal communication skills and can adapt your tone to suit different audiences.

• You are confident using Microsoft Outlook Teams and excel.

• You can manage sensitive information responsibly and in line with data protection regulations.

• You are skilled at multitasking prioritizing and following through on customer requests.

• You are comfortable working in a team and proactively seek support or clarification when needed.

What We Can Offer You

Our purpose Breaking Barriers to Well-being provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity youll feel valued empowered to grow and challenged to achieve business results in a collaborative and open atmosphere.

Innovate for Good Excel Together Be You withUs

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