Customer Service Specialist 6 Month Fixed Term Contract

Our Team Manager is currently recruiting for a dedicated Customer Service Specialist to strengthen our high performing and friendly customer services team who put our customers at the heart of everything they do. 

Your primary responsibility will be to deliver the best customer service to our customers internally and externally with their collection and delivery needs taking accountability to resolve any issues or complaints. You will be working as part of a team to deliver the best customer centric service in the industry. Communication is essential in this role as you will need to build relationships across the business internally and with our customers. 

Youll also be focussed on;

• Answering any queries with relation to delivery status.
• Being able to identify problems quickly and resolve them.
• Ensuring all KPIs are met
• Delivering the key measures of success:

• Average Handling Time and Call Service
• Response Times
• Right 1st Time Resolution
• Quality and Compliance

Qualifications :

To succeed in this role you will have proven and demonstrable experience of working in a fast paced customer service environment with the ability to work well under pressure. Your outstanding communication skills both verbal and written and confident telephone manner will be fully utilised in this role. We would also expect you to have;

• The ability to listen to a customer and to build a quick rapport.
• Be polite and professional at all times and have a willingness to go the extra mile to exceed customer expectations.
• Excellent administration skills with the ability to use Microsoft Office Google Workspace and Salesforce
• Demonstrate high levels of self-motivation and initiative to effectively problem solve. 
• Demonstrate the core DPD DNA values of Passion Respect Honesty Flexibility Caring and Accountability.

Additional Information :

About our benefits:

We recognise that our people are at the heart of our business without them we wouldnt be able to deliver our award-winning service to millions of customers across the country each day. Its important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few

• Holiday trading
• Enhanced maternity and paternity package 
• Free life assurance of 4 x salary on joining the pension scheme
• Free onsite car parking for all employees
• Health Kiosks visiting every location
• Vitality at Work
• Discounted shopping from 100s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends 
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation we are proud to offer a great number of development and promotion opportunities. 

If you identify with our aims and values and can help us deliver our customers promises then this is the job for you! Apply today.

Remote Work :

No

Employment Type :

Full-time