Service Bookings Coordinator Surrey

Surrey - UK

Yearly Salary: GBP 34000 - 37000

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

Alone we can do so little; together we can do so much. Helen Keller

Service Booking Coordinator

High-End Independent Garage Cranleigh Area
basic bonuses (OTE )

Monday to Friday Choice of Hours

We are working on behalf of a well-established high-end independent garage in the Cranleigh area who are looking to welcome an experienced Service Booking Coordinator to their front-of-house team.

This is a key customer-support role ideal for someone from the motor trade who takes pride in delivering outstanding service thrives in a busy workshop environment and enjoys being the central point of contact between customers and the workshop.

The Role

Youll be responsible for managing the customer journey from first contact through to post-service follow-up ensuring every interaction reflects the premium standards of the business.

Your responsibilities will include (but are not limited to):

Appointment Scheduling & Management
Handling incoming and outgoing calls to book reschedule or cancel service appointments or directing calls to the appropriate team member.
Customer Communication
Confirming appointments sending reminders via SMS / WhatsApp Business and responding to customer enquiries.
Workshop Optimisation
Working closely with the Workshop Controller to align bookings with technician and business capacity ensuring a smooth and efficient daily workflow.
Documentation & Accuracy
Reviewing vehicle history accurately recording customer concerns and maintaining the booking system.
Loan Car Management
Coordinating and managing the allocation of service loan vehicles.
Service Promotion
Making outbound calls to promote service offers due services MOT reminders etc.
Follow-Up Courtesy Calls
Contacting customers after vehicle collection to ensure expectations were exceeded and satisfaction is high.
Customer Feedback & Issue Resolution
Reporting any concerns or feedback promptly to the General Manager so issues can be addressed swiftly.

Hours & Package

Monday Friday only (no weekends)
8:00am 5:30pm or 8:00am 6:00pm

Salary Options:

8:00am 5:30pm: circa 29250
8:00am 6:00pm: circa 31000

Additional Benefits:

Front of House bonus: typically per year depending on performance
Retention bonus: 250 per year increasing annually up to 1250 per year after 5 years on top of any pay rises
22 days holiday bank holidays (30 days total)
Stable professional working environment with a strong reputation for quality

About You

Previous motor trade experience is essential
Confident professional telephone manner
Highly organised with strong attention to detail
Customer-focused with a calm proactive approach
Comfortable working in a busy diary-driven environment

Location

Based in the Cranleigh area working with a respected high-end independent garage known for quality workmanship and exceptional customer care.

Other Opportunities

If you are looking for something else in the Automotive sector please get in touch as at ASI Automotive Recruitment we make it our mission to find the right job for YOU!!

Referral Scheme

If youre not a Service Bookings Coordinator but you know of someone who is and may be interested we will pay 75 in vouchers of your choice for a successful recommendation. If youre interested or know of someone that might be please get in touch.

Important

Silent Search
Looking for a new role but want to keep it confidential With ASI Recruitment your details remain completely anonymous until youre invited to interview. Your job search stays private just as it should.

Please note: ASI Recruitment will never move forward with an application without speaking to you first. To make sure we can reach you quickly please include up-to-date contact details (mobile email and landline if you have one) on your CV.

The job is based in Cranleigh and our client would like you to have a commute you can carry out in the long term.

If you would like to know more about this exciting opportunity please get in touch with your current and accurate CV.

Our standard procedure is to speak to you before we send your CV to any of our clients so please make sure your contact details are on your CV.

Required Experience:

Alone we can do so little; together we can do so much. Helen KellerService Booking CoordinatorHigh-End Independent Garage Cranleigh Areabasic bonuses (OTE )Monday to Friday Choice of HoursWe are working on behalf of a well-established high-end independent garage in the Cranleigh area who are loo...