Support Specialist

• Job Description

PRIMARY DUTIES AND RESPONSIBILITIES:

• Provides customer technical support for one or more Company products or services including pet and other animal health care-related products for veterinarians medical diagnostic and water-testing equipment and other products and services.

• Support may consist of answering customer questions explaining products and services instructing in use of equipmentcoordinatingandassistingwith equipment installations configuring computer system hardware or softwaretroubleshootingand repairing system database or data communication issues customer order entry and billing or other priorities.

• Determinescustomer needsresearchesand provides solutions coordinating with other team members as needed.

• Ensuresongoing customer satisfactionand continuingstrong customer relationships.

• Supports quality managementsystemand other compliance requirements.

EDUCATION:

• High School diploma or equivalent combination of education and experience. Associates degreeBachelorsdegree or equivalent preferred.

REQUIRED SKILLS AND ABILITIES:

• High quality customer facinginterpersonalskills with experience working with customers andmaintaininggood customer relationships.

• Technical record keeping management skills.

• Reasoning and analytical skills to resolve issues.

• Phone skills withthe abilitytoestablishrapport.

• Attention to detail.

• Organized withthe abilityto multi-task.

• Ability to work independently and as part of a team.

• Supervisoryskills ifa lead position.

• Communication skills both verbal and written including ability to communicate complex technical issues to technical and non-technical users in a professional positivefriendlyand understandable manner.

• Personal computer skills including Microsoft Office.

PHYSICAL DEMANDS:

• Extensive sittingphoneand computer use.

• May beto liftmoveand carry up to 50 pounds.

• Specific vision abilitiesinclude close vision color vision depth perception and the ability to adjust focus.

• Hearing acuity sufficient to effectively communicate with customers and Employees via telephone and in person.

• Ability to communicate verbally onthe phoneand in person.

• Fluency in the English language.

• Extended hours may be.

• Some travelis.

WORK ENVIRONMENT:

• Laboratory environment with potential biohazards present.

• Potential forexposure to agents known to cause zoonotic disease in humans and use of potentially hazardous chemicals as defined by the National Hazard Communication Standards. A complete list of such chemicals is available from department supervision.

LEVELING GUIDE:

• Has developed skills through formal training or considerable work experience.Performsa fullrange of established procedures and will typically be considered skilled through on-the-job experience.

• Work typically involves technical skills and/or administrative duties within established procedures with a moderate degree of supervision.

• Resolves routine issues without supervisory approval

What you can expect from us:

• Opportunity for annual bonuses

• Medical Insurance

• Cycle to work scheme

• Work from home and wellbeing stipends

• 10% pension contribution

Why IDEXX

Wereproud of the work wedo becauseour work matters. An innovation leader in every industry we serve we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy to ensure safe drinking water for billions and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10000 talented people.

So what does that meanforyou We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX you will be supported by competitive compensation incentives and benefits while enjoying purposeful work that drives improvement.

Letspursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women people of color LGBTQ individuals people with disabilities members of ethnic minorities foreign-born residents and veterans to apply.

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