Technical Support Engineer II EDR

About the Role:

As a Technical Support Engineer you will be part of a highly skilled talented Customer Support team who work with CrowdStrike customers globally. The role involves working with CrowdStrike internal teams to resolve customer problems including troubleshooting identification of root cause and issue resolution to help them receive the most benefit from their investment. The ideal candidate will have the energy and drive to discover and learn new technologies. Be fanatical about the customer relentlessly focused on innovation and have limitless passion to drive their unlimited potential. This is a high energy fast paced working environment that helps CrowdStrike achieve customer success.

Location: Bangalore (Hybrid)

What youll do:

• Work in a 24x7 dynamic and exciting technical environment as part of a talented team with relentless focus on delighting our customers partners and teammates.

• Demonstrate ownership of customers concerns - assess impact troubleshoot logically engage relevant stakeholders identify root cause and resolve them to the satisfaction of our customers.

• Communicate effectively with internal and external stakeholders. Collaborate with them to resolve customer escalations quickly.

• Work with Product experts/Engineering to fix bugs or enhance product features.

• Manage time and work to meet or exceed operational goals.

• Learn cutting edge technologies and new product features

• Create/Share Knowledge articles and contribute to mentoring/training efforts.

• May be scheduled to work on shifts/holidays as per the business requirement.

What Youll Need:

• 3-8 years experience in Product Technical support role supporting Global enterprise customers

• Outstanding oral and written communication skills.

• Customer focus. Analytical thinking and Logical troubleshooting aptitude.

• Proven experience in troubleshooting and diagnosing issues at the application and operating system level within either Windows Linux or Mac environments.

• Understanding of operating system fundamentals including user and kernel space memory management shared libraries file and network IO Windows registry software distribution etc

• Strong knowledge of endpoint security concepts threat detection and incident response

• Troubleshoot complex endpoint security incidents and product functionality issues

• Experience with CrowdStrike Falcon platform or similar EDR/XDR solutions

• Knowledge of MITRE ATTACK framework

• Understanding of security best practices and compliance requirement

Bonus Points:

• Security certifications (CompTIA Security CEH etc.)

• Experience with scripting languages (e.g. Python PowerShell Bash)

• Familiarity with cloud-based technologies (e.g. AWS Azure GCP)

• Knowledge of data analytics and visualization tools (e.g. Splunk ELK Qradar)

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Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks geographic neighborhood groups and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race color creed ethnicity religion sex (including pregnancy or pregnancy-related medical conditions) sexual orientation gender identity marital or family status veteran status age national origin ancestry physical disability (including HIV and AIDS) mental disability medical condition genetic information membership or activity in a local human rights commission status with regard to public assistance or any other characteristic protected by law. We base all employment decisions--including recruitment selection training compensation benefits discipline promotions transfers lay-offs return from lay-off terminations and social/recreational programs--on valid job requirements.

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