- Salesforce Principal Senior
Look for 7 to 12
Can you explain the project on Service cloud and what features are implemented. - Can you explain the business scenario and the solution you recommended/implemented
- Expected response:- Candidate should explain actual business use case and what he did in salesforce. You can check his/her fluency and confidence level in answering this question.
- If candidate mention experience on Knowledge then ask - what are the important objects in Knowledge
- Answer- They should mention these two - Knowledge Article and Knowledge Article Version.
- How do you ensure that the team ( junior) are following the best practices of coding. Can you explain the steps you took in this regard.
- There is no specific answer for this but the candidate should be fluent and confident in answering this.
Skills required for Principal (service Cloud)- Good to have hands on experience with as many features as possible from below list. This is in addition to other generic skills like - Salesforce configs sharing and security Declarative tools Apex LWC Integrations etc.
- Case Management
- Entitlement process
- Omni channel routing
- Chat Bots
- Knowledge management
- Service Cloud Voice CTI ( Computer Telephony Integration).
- Integration experience with other systems.
What youll bring
- 5 years of strong proficiency in Apex Visualforce Lightning Components and other Salesforce development technologies
- 5 years of Hands-on experience with Salesforce Cloud implementation and customization including CPQ Billing and Revenue Recognition modules
- In-depth knowledge of Salesforce CRM including Sales Cloud Service Cloud and specifically Salesforce Billing
- Proven track record of successfully leading Salesforce projects from design to implementation preferably in a lead developer or technical architect role
- Excellent analytical and problem-solving skills with the ability to translate business requirements into technical solutions
- Strong communication and interpersonal skills with the ability to effectively collaborate with cross-functional teams and stakeholders
- Ability to meet or exceed standards of quality security and operability required in a DevSecOps culture
- Implement and manage CI/CD pipelines for Salesforce development ensuring smooth and reliable deployment processes
- Salesforce certifications such as Salesforce Certified Platform Developer Salesforce Certified CPQ Specialist or Salesforce Certified Technical Architect are highly desirable
- Able to work flexible hours as required by business priorities
(service Cloud)- Good to have hands on experience with as many features as possible from below list. This is in addition to other generic skills like - Salesforce configs sharing and security Declarative tools Apex LWC Integrations etc. - Omni channel routing
- Chat Bots
- Knowledge management
- Service Cloud Voice
Salesforce Principal Senior Look for 7 to 12 Can you explain the project on Service cloud and what features are implemented. Can you explain the business scenario and the solution you recommended/implemented Expected response:- Candidate should explain actual business use case and what he d...
- Salesforce Principal Senior
Look for 7 to 12
Can you explain the project on Service cloud and what features are implemented. - Can you explain the business scenario and the solution you recommended/implemented
- Expected response:- Candidate should explain actual business use case and what he did in salesforce. You can check his/her fluency and confidence level in answering this question.
- If candidate mention experience on Knowledge then ask - what are the important objects in Knowledge
- Answer- They should mention these two - Knowledge Article and Knowledge Article Version.
- How do you ensure that the team ( junior) are following the best practices of coding. Can you explain the steps you took in this regard.
- There is no specific answer for this but the candidate should be fluent and confident in answering this.
Skills required for Principal (service Cloud)- Good to have hands on experience with as many features as possible from below list. This is in addition to other generic skills like - Salesforce configs sharing and security Declarative tools Apex LWC Integrations etc.
- Case Management
- Entitlement process
- Omni channel routing
- Chat Bots
- Knowledge management
- Service Cloud Voice CTI ( Computer Telephony Integration).
- Integration experience with other systems.
What youll bring
- 5 years of strong proficiency in Apex Visualforce Lightning Components and other Salesforce development technologies
- 5 years of Hands-on experience with Salesforce Cloud implementation and customization including CPQ Billing and Revenue Recognition modules
- In-depth knowledge of Salesforce CRM including Sales Cloud Service Cloud and specifically Salesforce Billing
- Proven track record of successfully leading Salesforce projects from design to implementation preferably in a lead developer or technical architect role
- Excellent analytical and problem-solving skills with the ability to translate business requirements into technical solutions
- Strong communication and interpersonal skills with the ability to effectively collaborate with cross-functional teams and stakeholders
- Ability to meet or exceed standards of quality security and operability required in a DevSecOps culture
- Implement and manage CI/CD pipelines for Salesforce development ensuring smooth and reliable deployment processes
- Salesforce certifications such as Salesforce Certified Platform Developer Salesforce Certified CPQ Specialist or Salesforce Certified Technical Architect are highly desirable
- Able to work flexible hours as required by business priorities
(service Cloud)- Good to have hands on experience with as many features as possible from below list. This is in addition to other generic skills like - Salesforce configs sharing and security Declarative tools Apex LWC Integrations etc. - Omni channel routing
- Chat Bots
- Knowledge management
- Service Cloud Voice
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