(Remote) Mental Health Revenue Cycle Medical Billing Coordinator Full Time

Job Summary

Under the direct supervision of the Revenue Cycle Supervisor the Revenue Cycle Coordinator serves as a key support role within the billing department. This position contributes to claim processing denial resolution insurance follow-up and patient invoicing. It also plays a critical role in handling communication across billing channels including emails phone calls and chat messages with an emphasis on timely and professional follow-through. The Coordinator leverages prior billing experience to help maintain accuracy efficiency and responsiveness across all core revenue cycle functions.

Application Window: Until February 9th

Anticipated Start Date: April 2026

Job Responsibilities & Qualifications

Responsibility Composition

• Updating tracking sheets assisting with special audits or reporting and maintaining documentation of workflows or resolutions.

Responsibilities

• Prepare review and transmit claims using billing software in an accurate and timely manner
• Document billing-related interactions and resolutions in alignment with department SOPs and compliance requirements.
• Support insurance eligibility troubleshooting by flagging inconsistencies or missing information for resolution
• Follow up on denied or rejected claims including supporting the collections process in accordance with department standards
• Support patient invoice procedures including billing inquiries and basic account clarification
• Review and validate claims for completeness coding accuracy (CPT/ICD-10) and payer-specific rules before submission
• Monitor claims for timely filing deadlines and escalate any risks to the Revenue Cycle Supervisor
• Effectively utilize the EMR system (IntakeQ) and other platforms to support claim payment and patient account workflows
• Investigate billing discrepancies and errors and assist with resolution of denied claims when appropriate
• Check each insurance payment for accuracy and compliance with contracted rates; call payers to address discrepancies if necessary
• Flag potential secondary insurance coverage for further review or follow-up
• Escalate complex denial trends unresolved claim issues or recurring payer discrepancies to the Senior Revenue Cycle Specialist or Supervisor
• Collaborate with the Revenue Cycle Supervisor and Specialists to provide support as needed (e.g. special projects ad-hoc reports process improvements)
• Collaborate cross-functionally with other operational teams to support efficient billing workflows and issue resolution
• Assist with specialty focus areas (e.g. mailed correspondence provider coordination) as needed to maintain workflow continuity
• Provide responsive support to patients providers and internal departments by managing billing-related phone calls emails and chat inquiries; ensure timely and accurate resolution in line with department standards
• Maintain clear empathetic and professional communication with patients and providers regarding billing concerns to uphold patient trust and care continuity.
  
• Maintain compliance with HIPAA insurance billing guidelines and all internal processes
• Adhere to department Standard Operating Procedures (SOPs) and contribute to continuous improvement efforts
• Promote a collaborative work culture that supports growth teamwork and continuous learning
• Expected to contribute to weekly claims submission and denial resolution goals as set by the Revenue Cycle Supervisor
• Perform other billing-related duties as assigned by department or group leaders

Qualifications

Education:

• Required: High school diploma or GED
• Preferred: Associates degree in medical office billing or related field

Licensure/Certification:

• Preferred: Certified Professional Coder (CPC)

Required Experience & Skills:

• Three (3) or more years of experience in medical billing including claim submission and insurance follow-up
• Experience in remote healthcare customer service or patient support including phone-based communication
• Competent understanding and interpretation of Explanation of Benefits (EOBs)
• Knowledge of EMR/EHR platforms (e.g. IntakeQ)
• Data entry experience with strong attention to detail
• Knowledge of insurance guidelines including HMO/PPO in-network/out-of-network (IN/OON) benefits and Medicare rules
• Proficiency with Google Suite and the ability to navigate multiple platforms (e.g. Salesforce EMRs)
• Intermediate computer skills and solid technical aptitude
• Strong written and verbal communication skills; able to communicate professionally with patients providers and internal teams

Preferred:

• Behavioral health billing experience
• One (1) or more years of telehealth billing and coding experience
• Familiarity with various billing programs and electronic claim submissions

*Job Description Responsibilities and Qualifications are subject to change based on the needs of the Business

Benefits That Support You Personally and Professionally

• 3 weeks of front-loaded PTO 9 paid holidays
• Annual office closure (Dec 25Jan 1)
• Annual Impact Days for volunteering or professional development
• 401(k) with employer match
• Referral bonus potential
• Annual Flexible Benefit Reimbursement
• Medical dental and vision insurance with EAP and additional wellness programs
• Voluntary benefits HSA DCA FSA (based on plan) transit & parking options
• Bereavement leave (including pet bereavement)

Compensation & Employment Details