EUC Network Smart Hands Engineer – On CallCasualPart TimeFreelance

Newtown - Australia

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Job role: EUC / Network Smart Hands Engineer On Call/Casual/Part Time

About EIL Global

We are EIL Global a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops Servers networks and data center technologies. We are headquartered in Adelaide Australia and have clients and offices across Asia Pacific & EMEA locations. Currently we are looking for partners/engineers for onsite support services in and around to assist our clients.

Job Description

Experience: 3 Years

Location: Multiple sites New Zealand

Type: Contract

Job Description EUC / Network Smart Hands Engineer On Call/Casual/Part Time

Location: Australia (Multiple Sites New Zealand)

KeriKeri

New Lynn

Mairangi Bay

Manuakau

Masterton Wellington

Napier Hawkes Bay

Nelson

Newtown

Taupo

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Employment Type: Independent Contractor / On Call/Casual Basis

Work Mode: Onsite (Field Support / On-Demand/Casual)

Role Overview:

We are looking for an experienced EUC (End User Computing) / Network Smart Hands Engineer to provide onsite technical support under an On Call/ Casual model across client locations in Australia. The ideal candidate should have strong troubleshooting skills in desktop laptop printer and network hardware along with hands-on experience handling break-fix installation and maintenance activities.

Key Responsibilities:

Provide onsite EUC and network smart hands support for incidents service requests and installations.

Perform break-fix IMAC (Install Move Add Change) and preventive maintenance activities.

Support network device installations such as routers switches access points and cabling.

Handle hardware replacements upgrades and troubleshooting for end-user devices.

Collaborate with remote support and service desk teams to ensure timely resolution.

Maintain accurate logs of dispatch calls asset details and work completion reports.

Coordinate with vendors or third-party support teams when needed.

Ensure all activities adhere to client SLAs and ITIL processes.

Required Skills & Experience:

3 years of experience in Desktop Support / EUC / Smart Hands / Field Engineering.

Strong knowledge of Windows OS O365 Active Directory and common desktop applications.

Basic understanding of network concepts (LAN/WAN IP addressing cabling patching).

Hands-on with hardware troubleshooting (laptops desktops monitors printers peripherals).

Familiarity with ticketing tools like ServiceNow Remedy or similar.

Excellent communication and coordination skills.

Must have a valid drivers license and willingness to travel to client sites.

Preferred Qualifications:

Prior experience in Casual/on-demand support engagements.

Work Scope:

On demand/Casual calls during business hours (may include after-hours/weekend support as per SLA).

Reporting: Regional Service Delivery Manager / Project Coordinator.

Required Skills:

IT support Network Infra AV conference room Desktop Hardware Service Desk Help Desk Engineer Technician

Job role: EUC / Network Smart Hands Engineer On Call/Casual/Part Time About EIL GlobalWe are EIL Global a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops Servers networks and data center technologies. We are headquartered in Adelaide Australia an...