Customer Experience Representative

Hill Country Telephone Cooperative

Job Location:

Ingram, PA - USA

Hourly Salary: USD 18 - 21

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

Hill Country Telephone Cooperative Inc. (HCTC) is looking for a Customer Experience Representative. Would you like to take your career to the next level with an established and community-minded telecommunication provider If so please read on!

This essential position earns a competitive salary commensurate with education and experience. We also offer extremely attractive health benefits for the entire family including medical vision and dental. Life and disability insurance a pension and 401k retirement plan paid holidays generous paid time off and low-cost internet services are also offered. If this sounds like the right opportunity in telecommunications for you apply now!

About HCTC

Established as a cooperative in 1951 to furnish telephone service in the overlooked rural areas of the Hill Country we now provide these beautiful smaller cities and rural areas with high-speed broadband and telecommunication services. We have a vision of connected vibrant and sustainable rural communities contributing to a prosperous equitable and thriving society. Committed to our customers and communities we are transparent fair and honest.

Our employees love that a career with us provides them with the ability to do challenging work while meeting the communications needs of their friends neighbors and business addition to work they can feel good about we offer our valued employees competitive pay generous benefits opportunities for career development and a positive work culture.

What to expect as a Customer Experience Rep

As a member of our Customer Experience team you will provide exceptional customer service support for existing and new HCTC customers. You will play an important role in providing customers with assistance for all aspects of their telecom services billing installation and direct them to technical support when necessary. Youll work with customers to recommend sell and understand the networks and devices connected to HCTC internet services. Essential job functions are:

Knowledge of computer operating systems
Knowledge of cloud network and wireless technologies platforms and applications
Ability to read and interpret technical documents
Strong problem-solving skills
Effective professional and courteous communication skills
Promote and sell HCTC services through upselling of existing customers and outbound calls
Ability to prioritize multiple job assignments in a dynamic environment

Qualifications

High school diploma or equivalent
1-2 years of formal instruction and relevant experience with various consumer technologies including computers computer networks and phone/conferencing systems
Knowledge of Microsoft Office suite of products such as Word and Excel
Experience/familiarity with telecommunication access solutions DSL fiber access technologies and wireless access systems
Valid drivers license required

Are you an engaging individual who enjoys helping people Are you good at explaining complex or technical topics to people in laymans terms Are you courteous tactful and goal-oriented with a team attitude If so you might just be perfect for this position!

Work Schedule

This is a full-time position that typically works 40 hours per week. Occasional after-hours work may be required.

Ready to join our team

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this position please fill out our initial 3-minute mobile-friendly application. We look forward to meeting you!

Required Experience:

Unclear Seniority