Senior Program and Quality Manager, HVAC

Alpharetta, GA - USA

Monthly Salary: Not Disclosed

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Primary function of the Sr. Program and Quality Manager is to oversee the service side of the mechanical business along with developing best practices that are consistent across the country. Work will include assistance in selecting testing and configuration of the new CMMS and work order management system for ATS operations. Oversight of the existing WOM system to ensure all service orders are processed in a timely manner and coded correctly. Role will include support for all mechanical operations across the country which will include operational audits to ensure compliance with standard policies and procedures. Training of personnel for software systems. Building of new policies and work instruction documents to assist teams in helping them become proficient in their operational roles is key.

Role will also include assistance with management of ATSs vast network of subcontractors and ensuring they get compliant in ATS systems.

Responsibilities

Key Responsibilities:

Drive continuous improvement in safety quality delivery and productivity through the utilization of ABM best practices.
Develop and drive critical operational function and tools to increase service efficiency.
Develop and foster existing and future relationships with key stake holders to include internal and external resources.
Oversight of the financial results (revenue and gross margin) of the Service teams.
Owns the process execution of service operations and building out reporting to track key metrics.
Assist with development of growth strategies for service side of the business
Assist with interviews of new service personnel
Ensures operations team effectively and efficiently bill for services
Oversee implementation of new service operations and management (SO&M) system. Work closely with team members across the country to ensure system meets majority of teams needs
Ensures that quality standards are assigned measured and met.
Drives a culture of safety
Flexibility to work outside normal work hours/weekends as required.
*Job duties may be modified at any time
Maintain a continuous improvement program to govern over overall SLA at targeted & benchmarked KPI levels on a continuous basis.
Work closely with service teams to drive customer retention initiatives
Design implement and train on standard operation procedures and own technical writing for service operations.
Gather customer competitive and market information and use this to drive the service commercial offerings and pricing.
Ability to travel up to 25% domestically & internationally if needed

Qualifications

Knowledge Skills and Experience

Proven track record at manager level with evidence of achievement of objectives budgets KPIs tangible margin improvements and continual improvements
A proven manager with a measurable track record of supporting service delivery teams that showed tangible improvement and ability to achieve change management objectives
Strong influencing skills.
Excellent analytical skills the ability to assimilate and analyze base data and provide commercially sound and viable business solutions.
Goal focused reputation for delivery passion for service excellence.
The ability to handle complex situations and multiple responsibilities simultaneously.
Excellent written and verbal communications skills coupled with effective customer facing skills.
An ability to listen demonstrate empathy and gain peoples trust at all levels.
A strong commitment and demonstrable experience of driving employee engagement
Highly organized with the ability to effectively manage the impact of competing pressures and conflicting priorities.
Strong manager level skills in general office software tools including Excel Word PowerPoint

Qualifications Education & Experience

Bachelors Degree (required)
5 plusyears experience in service operations (preferred)
5 plus years managing small to med size teams (preferred)

Required Experience:

Manager

DescriptionPrimary function of the Sr. Program and Quality Manager is to oversee the service side of the mechanical business along with developing best practices that are consistent across the country. Work will include assistance in selecting testing and configuration of the new CMMS and work order...