Customer Service Representative Seasonal

The Maryland-National Capital Park & Planning Commission

Job Location:

Wheaton, IL - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Description

Montgomery Parks Department part of the Maryland-National Capital Park and Planning Commission is seeking seasonal support for the Public Information and Customer Service (PICS) Office. This position supports primarily external but also internal customers. Ideal candidates are patient detail-oriented deadline-driven self-starters with polite and professional mannerisms are comfortable with technology and have effective organizational and multi-tasking skills. Candidates must be able to excel in a fast-paced work environment welcoming various interruptions and task juggling. On the job training is provided.

This is a part-time long-term position with a schedule of Monday-Friday 12 pm-5 pm amounting to 25 hours per urgent situations individuals can be requested to work additional hours if available to do so.

For more information about the Seasonal Hiring process and application status for Montgomery County please contact.

Examples of Important Duties

Respond accurately and professionally to phone calls emails and other written correspondence received through general information channels regarding the departments work area.
Provide friendly and knowledgeable customer service to Montgomery Countys citizens and Parks staff.
Perform database maintenance including data entry and organization.
Consistently track and work to enhance customer relationships and interactions.
Utilize various software systems to manage requests including but not limited to:
- Customer Relationship Management (CRM)
- Enterprise Asset Management (EAM) RainoutLine
- TreeKeeper
- Microsoft: Outlook Teams OneDrive Word Excel

Minimum Qualifications

High school diploma or GED. Bilingual (Spanish) preferred.

Supplemental Information

May be subject to medical drug and alcohol testing.

A complete criminal background investigation will be completed before hire.

The Maryland-National Capital Park and Planning Commission (M-NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity equity and inclusion without discrimination or harassment on the basis of race color religion sex age national origin sexual orientation marital status disability genetic information gender identity or any other non-merit factor.

Applicants with Disabilities under the Americans with Disabilities Act.

If you require accommodations or special arrangements due to a qualifying disability please notify the Recruitment & Selections Services Unit at the time of applications at or (Maryland Relay 7-1-1)

M-NCPPC will make all efforts to reasonably accommodate you.

Required Experience:

Unclear Seniority

DescriptionMontgomery Parks Department part of the Maryland-National Capital Park and Planning Commission is seeking seasonal support for the Public Information and Customer Service (PICS) Office. This position supports primarily external but also internal customers. Ideal candidates are patient det...