Land Programs Pre & Post Operations Systems Coordinator (mf)

Reports Directly to:

• Senior Land Programs Operations
• Port Operations Coordinator  

General Responsibilities: 

• Organize maintain and update in-house MXP inventory system with updated yearly tour rates new tour programs updated program details loading photos for online use and maintaining the operator contacts.
• Organize maintain and update in-house MXP Port Information system with updated ports of call and maintaining Port Agent contacts.
• Organize and maintain Pre/Post cruise programs as planned in the different itineraries
  • Communicate with hotel or operators on regular basis on Pre/Post Programs
  • Monitor and cancel unused inventory with hotels before cancellation deadlines
  • Manage guest participation lists and data needed for hotel bookings
  • Organize and ensure all transfers are confirmed for the different pre/post groups as required
  • Ensure any special requests/guest needs are requested to the Tour Operators.
• Manage communications with cruise partners on their pre/post program requirements.
  • Guest special requests and preferences.
  • Bookings of new bookings and special FIT program requests
  • Access/monitor cruise partner systems for any passenger or program details as required
  • Confirmed guest bookings & preferences
  • Advise management when programs are due to run under minimum and require FIT rates
  • Ensure operators & hotels confirm German services transfers and special requests

Operational Responsibilities:

• Organize and maintain the office share-drive Pre & Post Program files ensuring they are loaded with updated rates and programs.
• To adhere to all Company Policies and Procedures Manuals and Directives.
• Maintain MXP tour records updated at all times according to each brands necessity and provided yearly rates.
• Maintain MXP Port files updated at all times according to new regulations and port particulars.
• Coordinate the Pre/Post programs with operators and charter/brand partners.
• Coordinate with Directors of Operations for any charter flight manifests or operational needs

Financial Responsibilities:

• Ensuring that MXP rates and loaded accurately and timely for optimized operations of the ships and brand file updates.
• Ensuring that the Pre/Post programs are run efficiently and within the stipulated participation needs and/or that the FIT programs are still profitable vs Atlas retail rates practiced.

Team Communication and Meetings:

• To attend meetings with the team and different brand teams as required.
• Ensure the Senior Land Programs Operations and the Port Operations Coordinator are made aware of all on going matters pertaining to each of them.
• Maintain communication with onboard teams as needed.

Qualifications :

• College Degree/Diploma beneficial.
• Hotel or Tourism School beneficial.
• Good geographical knowledge of the world and ports of call that Mystic Cruises visits.
• Must be fluent in written and spoken English:
  • Fluency in German is beneficial but not essential.
• Must have excellent administrative skills (proficient in Outlook Word Excel and PowerPoint).
• Very good organizational skills are necessary along with the ability to multi-task.
• Must possess the ability to interact with all levels of people.
• Must be able to remain calm under pressure.
• Must be service minded with an outgoing charming and friendly personality.
• Should be familiar with working in an office environment and communicating with different departments.

Remote Work :

No

Employment Type :

Full-time