Customer Success Specialist

Amsterdam - Netherlands

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

Company: STAEDEAN
Role: Customer Success Specialist
Location: Amsterdam Netherlands
Language: English (Dutch is a bonus)
WFH policy: 2-3 days in office
Industry: B2B SaaS / ERP / Microsoft Dynamics
Product: Add-on solutions to Microsoft D365 (compliance quality sustainability finance etc.)
Size and functions of local team: 4-person global CSM team each managing 2M4M ARR 40100 accounts depending on tier and seniority

Role description:
Portfolio: 2M ARR across 200-300 Tier 3 customers
Responsible for onboarding retention renewal cross-/upsell offboarding
Owns and drives impact reviews joint success/account plans partner health initiatives
Supports customer lifecycle product advocacy voice of customer and 1:many enablement
Uses Hubspot for forecasting performance reviews and hygiene

Growth perspective:
Room to grow towards strategic accounts and multiple products

Must haves:
1 year experience in Customer Success or Account Management preferably in a SaaS or technology-driven environment
Full-cycle CSM: onboarding retention upsell renewal. Experience with forecasting accuracy and NRR tracking
Analytical and can proactively manage account health and commercial outcomes
High coachability curiosity and capacity to grow

Nice to haves:
Prior experience with Microsoft Dynamics ERP ecosystem
Knowledge of Hubspot or similar CRM tools

Salary range & secondary benefits: TBD
Base 50K 5k variable to be confirmed

Hiring process:
First interview with Deborah / Anjo
Indepth interview with Haiko
Final onsite / role play to CS team

Video: email Haritha
CRM: