Encompass Administrative
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Job Location:
Westlake Village, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Role: Encompass Administrative
Location : USA (Remote)
Ideal Experience:
- Serve as the Tier 3 escalation point for advanced LOS and integrated system issues.
- Diagnose root causes for workflow failures access issues data inconsistencies and integration disruptions.
- Provide guidance to App Support LOS Administrator II and I on complex troubleshooting.
- Own the Kanban-based break-fix and maintenance channel for User-impacting issues.
- Coordinate with UAT Scrum Teams and enhancement-focused Administrators to avoid regression and ensure compatibility.
- Mentor App Support LOS Administrator II and I; review their work and provide coaching.
- Partner with Scrum Teams to align sprint-driven enhancements with daily support work.
- Maintain system documentation SOPs and runbooks.
- Provide trend reporting and insights into recurring user issues or system gaps.
- 47 years of Encompass administration or LOS support experience.
- Advanced troubleshooting skills and prior Tier 3 support experience.
- Experience supporting integrated LOS components such as credit AUS pricing docs or eClose.
- Strong communication and leadership skills with experience mentoring others.
- Experience with ITSM systems (ServiceNow Jira) and SLA-driven support environments.
- Encompass Administrator Certification required or ability to obtain within 6 months.
- Preferred: familiarity with SmartClient scripting or advanced troubleshooting techniques.
Regards
Manoj
Derex Technologies INC
Contact : Ext 206
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
About Company
Derex Technologies Inc specializes in providing IT consulting, staffing solutions and software services. Globally headquartered in Harrison New Jersey since 1996 Derex delivers the highest quality technology professionals and an array of customized IT talent solutions designed to impr ... View more
