SAP C4C Consultant

Barcelona - Spain

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

You will work as a consultant across multiple customers supporting and evolving SAP Sales Cloud and SAP Service Cloud solutions with exposure to almost the full SAP CX portfolio. This role is ideal for someone who enjoys ownership variety and long-term customer relationships.

As a Senior SAP CX Consultant you will be responsible for the functional and solution ownership of SAP Sales Cloud and SAP Service Cloud in support and evolution contexts.

What is this all about

Your main responsibilities will be:

1.-End-to-end SAP CX delivery
Business analysis solution recommendation solution design configuration testing go-live support and hypercare.

2.-Support and evolution of SAP Sales Cloud & Service Cloud maintain and improve existing solutions for multiple customers in parallel.

3.-Sales & Service process design
Design and implement:

Lead opportunity and account management
Activity and pipeline management
Case / ticket management and service workflows
SLA categorization escalation rules and service KPIs

4.-Reporting & analytics in C4C. Create and maintain reports data sources KPIs and dashboards.

5.-Integration & data collaboration
Work closely with integration and backend teams on:

SAP S/4HANA / ECC integrations via CPI
APIs event-based integrations and middleware concepts

6.-V2 expertise and migrations. Contribute to SAP C4C V2 projects and ideally V1 V2 migration initiative

7.-Technical extensions (when required)
Participate in or coordinate developments via:

SAP Cloud Application Studio (SDK)
SAP BTP extensions for C4C V2 (nice to have)

Qualifications :

Who are you

Solid (6 years) SAP CX consulting background CRM / CX implementations with several years on SAP C4C.
Strong hands-on experience with SAP Sales Cloud and SAP Service Cloud you know standard capabilities best practices and limitations.
End-to-end project experience from business analysis to go-live and hyper care not only configuration.
Sales & Service process expertise comfortable discussing business topics with sales and service stakeholders.
Integration & data understanding. Good knowledge of:

SAP backend integrations (S/4 ECC)
Data models and master data concepts
APIs and middleware principles

Nice to have

SAP certifications (Sales Cloud Service Cloud SAP CX)
Experience with SAP C4C V2 migrations
Hands-on experience with SAP CPI
Experience with SAP BTP / CAP developments
Exposure to other SAP CX components:

SAP Marketing Cloud
SAP Customer Data Platform (CDP)
SAP Emarsys
SAP CPQ

Skills & Behaviours

Fluent in English both writing and speaking.
Autonomous structured customer-oriented and comfortable working across multiple clients.
Strong analytical and problem-solving skills
Clear communication with business and technical stakeholders
Ownership and accountability
Ability to prioritise in a multi-customer support environment
Collaborative and knowledge-sharing mindset.

Additional Information :

What do we offer

Permanent contract.
Hybrid policy work. (1 day office 4 days home office)
Competitive salary.
Flexible Remuneration (Meal vouchers kinder garden Public Transport/Mobility)
Private health insurance (including dental care).
UDEMY Business member platform with a lot of on-line learnings (certifications courses etc).
Individual yearly training and certification budget.
Work Schedule Monday to Friday.
Flexible work hours with shorter Fridays and summer schedule
Full salary coverage for sick leave.

Data protection notice

SQLI Group ensures that applicants personal data is processed as required by the EU General Data Protection Regulation (GDPR) and the Ley de Protección de Datos 3/2018 of the Spanish Kingdom . Personal data is processed for the purpose of carrying out the hiring process and joining to our talent community. You can exercise your rights in terms of General Data Protection and digital guarantees through

Remote Work :

Employment Type :

Full-time

At SQLI Group we support international customers with long-term digital and CX programs. We are looking for a Senior SAP CX (C4C) Consultant to strengthen our existing SAP Customer Experience support team.You will work as a consultant across multiple customers supporting and evolving SAP Sales Cloud...