Hotel Welcomer (Doorperson)

London - UK

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

MAIN RESPONSABILITIES

Customer relations

Present and visible in front of the hotel. He or she is easily identifiable by guests Contributes to guests sense of wellbeing and loyalty by establishing a warm and personalised relationship Manages the flow of taxi arrivals and departures in front of the hotel and flags black cabs if requested to do so
Gives priority to guest relations
Anticipates guests needs and takes them into consideration. Handles guests requests for information and provides answers; puts them in contact with the appropriate people
Handles any customer objections comments or complaints; provides a response as soon as possible while the guest is still at the hotel

Customer service must be of an exceptional standard and he/she must work with his/her team to ensure that these standards are maintained and that queries and verbal complaints are promptly reported to the head of department or his/her assistant

To effectively communicate with the head of department on duty and fellow colleagues

Professional techniques / Production

Welcomes and provides physical assistance to guests Management and nominated persons in a warm and friendly manner
Promotes the hotel its facilities and the company.
Makes the guests stay easier providing appropriate information and solutions to meet his/her needs
Informs guests about the formalities any particular conditions relating to their stay and the services available in the hotel
Passes on information as necessary to other departments (floor staff technical etc) and to other members of the department

Remains flexible at all times when responding to guests needs

Is present in front of the hotel to ensure a professional and warm welcome is provided to all internal and external guests

Takes pride in his/her appearance as well as the public areas and hotels overall cleanliness and maintenance

Responsible for ultimate guest satisfaction by granting all requests subject to the law and hotel regulation

Takes the initiative to ensure guest areas are kept clean and tidy without prompting by the head of department

To ensure the recording safe storage and issuing of left luggage in accordance with agreed procedures

To ensure the security and confidentiality of information relating to the hotel business and performance in accordance with agreed procedures

Team management and cross-departmental responsibilities

Assures the interface between all hotel departments and service-providers if necessary
Works closely with the fellow luggage porters so that a cohesive strategy is carried out across the department Applies a flexible approach and uses own initiative whilst working in a proactive manner

Commercial / Sales

Promotes the hotels range of services in order to increase sales

Hygiene / Personal safety / Environment

Ensures that the workplace outside and inside the premises remains clean and tidy
Knows and applies the hotels safety regulations (in case of fire etc)
Ensures the safety of people and property
Respects the hotels commitments to the Environment Charter (saving energy recycling sorting waste etc)

Additional Information :

Bonus Breaks: Enjoy two complimentary one or two night stays per year at other Accor properties across the UK
Pension Scheme: Secure your future with our contributory pension plan
Employee Benefit Card: Take advantage of discounted rates at Accor Hotels worldwide
Complimentary Meals: Free meals provided whilst on duty
Wellness Perks: Free access to the hotel gym
Employee Assistance Programme: Confidential support available 24/7
Annual Leave: Up to 33 days of annual leave per year (including public holidays)

Salary: 14.96 per hour (30.338 per annum) .

The successful candidate must already have eligibility to work in the UK.

Remote Work :

Employment Type :

Full-time

MAIN RESPONSABILITIESCustomer relations Present and visible in front of the hotel. He or she is easily identifiable by guests Contributes to guests sense of wellbeing and loyalty by establishing a warm and personalised relationship ...