Sr Advisory Enterprise Architect, Hong Kong

ServiceNow is seeking an exceptional Enterprise Architect to join our pre-sales team in Hong Kong. As a trusted technical advisor to our most strategic customers youll bridge business strategy with technology execution helping C-suite leaders across Asia-Pacific understand how the Now Platform can transform their organizations. This role combines deep technical expertise with executive presence requiring someone who can architect enterprise-wide solutions while inspiring confidence at the CIO/CTO level.

The Enterprise Architecture team serves as the technical cornerstone of our pre-sales organization building credibility through real-world experience architectural excellence and the ability to translate the platform of platforms vision into tangible business outcomes. Youll lead complex solution design engagements facilitate strategic workshops and shape how our largest customers leverage ServiceNow to enable digital transformation across their enterprise.

What you get to do in this role:

Strategic Customer Engagement

• Partner with C-suite executives (CIOs CTOs CDOs) to identify strategic pain points and architect solutions that deliver measurable business value
• Lead architecture discovery sessions to understand current-state environments business drivers and technical constraints
• Translate customer business strategies into comprehensive ServiceNow solution roadmaps spanning IT Transformation Digital Products/Services Enterprise Service Management and industry-specific innovations

Technical Leadership & Solution Architecture

• Design and communicate enterprise-grade architectures that demonstrate how ServiceNows single platform (one UI one codebase one data model) solves complex business challenges
• Lead architecture workshops proofs-of-concept and technical deep-dives with customer architecture teams and technology partners
• Apply enterprise architecture frameworks (TOGAF Zachman IT4IT BIAN TMForum) to create solutions that align with customer architecture standards and governance models
• Architect integration strategies that position ServiceNow within customers existing and future technology landscapes including hybrid cloud legacy systems and emerging technologies

Thought Leadership & Innovation

• Serve as a trusted advisor throughout the customer journey maintaining relationships from initial engagement through post-sale transformation
• Collaborate with ServiceNow product teams engineering and customer success to influence platform direction based on field insights
• Develop best practices reference architectures white papers and enablement content that elevate the teams architectural capabilities
• Co-create industry-specific solutions and patterns that address vertical market needs across APAC

Cross-Functional Collaboration

• Work seamlessly with Account Executives Solution Consultants Partners and Professional Services to deliver cohesive customer experiences
• Engage with customer stakeholders at all levelsfrom Enterprise Architects and Domain Architects to VPs and C-suite executives
• Guide sales teams on technical positioning competitive differentiation and architectural approaches for strategic opportunities

Qualifications :

 To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• Passion and energy for building business relationships and is accustomed to driving the simplification of complex concepts into compelling customer proposals
• Drive for results using out-of-the-box innovative thinking together with excellent problem-solving skills
• An intrinsic ability to understand and prioritize work and is willing to make big bets when the time is right to invest time and energy in the right areas.
• Willingness to jump-in and roll-up their sleeves alongside customers colleagues and partners to get things done faster and better.
• 10 or more years of proven success in influencing senior technology leaders to drive change in a pre-sales customer or delivery focused role.
• A track record of success in using Human Centered Design techniques to explore the customers current reality and set a vision for the future.
• Expertise designing implementing and managing advanced architectures in an application domain and integrating multiple systems or platforms
• Experience with Enterprise Architecture or Application Architecture pre-sales in a software vendor or professional services environment.
• Familiarity with common Enterprise and Industry Architecture frameworks such as: TOGAF Zachman IT4IT BIAN TMForum etc.
• Excellent understanding of the architectural principles for cloud-based platforms that include SaaS PaaS multi-tenancy and automation
• Experience and understanding of multiple technical domains - application data DevOps AI/ML integration big data mobility analytics etc.
• Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions
• Experience presenting architecture concepts designs and goals to technology leaders and partner

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time