Guest Relations Agent On Board
Share
Job Location:
Monthly Salary:
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
The Guest Relations Agent Onboard serves as the constant point of reference for guests throughout their journey.
They embody the brands values and ensure a seamless personalized and impeccable service guaranteeing that every moment of the experience reflects Orient Express standards of excellence.
Key Responsibilities
Guest Welcome & Customer Care
Manage embarkation operations with discretion professionalism and elegance
Welcome guests and introduce the onboard environments creating an immediate sense of comfort and recognition
Provide continuous personalized assistance throughout the entire onboard experience
Operational Coordination
Work closely and collaboratively with Cabin Crew Food & Beverage and Onboard Management
Monitor the execution of the itinerarys activities ensuring service consistency and punctuality
Facilitate and oversee check-in and check-out operations
Guest Experience Continuity
Collaborate with the Guest Relations Travel Curators team to ensure continuity between the pre-journey phase and the onboard experience
Ensure that guests preferences expectations and special requests are accurately implemented
Proactively intervene in case of discrepancies between the expected experience and the experience delivered onboard
Qualifications :
Technical Skills
Experience in Guest Relations Front Office Concierge or Customer Care roles within luxury contexts (high-end hotels cruises premium aviation)
Knowledge of service standards and onboard operational dynamics
Ability to coordinate operations and manage multiple tasks simultaneously
Familiarity with check-in/check-out procedures
Excellent command of Italian and English; additional languages are a plus
Soft Skills
High degree of operational autonomy proactivity and initiative
Ability to make quick decisions in line with brand guidelines
Strong customer orientation and attention to detail
Excellent problem-solving skills and ability to manage critical situations
Outstanding communication skills tact discretion and self-control
Team player attitude in dynamic multicultural environments
Other Requirements
Previous experience in direct customer contact roles
Operational flexibility and availability to work shifts
Strong sense of responsibility and alignment with Orient Express values
Passion for service excellence and delivering outstanding guest experiences
Additional Information :
- A competitive package (base salary and yearly bonus)
Medical Insurance integrating Collective Labor Agreement one and extended to the family
Ticket Restaurant
Annual leave
ALL - Heartist Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide.
Learning & development: Opportunity to develop your talent and grow within your property and across the world!
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
