Front Office Agent FMX
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Overview
Our Front Office Agents will be the first point of contact with the Hotels Guests greeting them always in a very polite and well-spoken manner and deal with all Front Office operations in the Hotels continuing effort to deliver outstanding guest services.
Main Activities
Administering all Front Office operations such as guests welcome (arrivals/departures) room inventory and availability communicating timely especially with Maintenance and Housekeeping colleagues according to the departments SOPs.
- Meeting and greeting VIPs and guests pre-empting and responding to guest inquiries requests and issues in a timely friendly and efficient manner and resolving guest concerns.
- Managing inbound and outbound e-mails and administrative work.
- Reporting immediately every potential or lodged complaint to the Front Office Manager or to the Head of Concierge.
- Adopting up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
- Keeping high knowledge of Hotel products services facilities events pricing and policies and knowledge of the local area and events.
- Completing audit procedures.
- Responding to emergencies including medical incidents fire alarms and any disturbances in a calm and efficient manner.
- Ensuring full and constant compliance with the Hotel standards and Health&Safety procedures.
- Collaborating with local law enforcement and emergency services when necessary.
Qualifications :
- Experience as receptionist in luxury hotels with quality standards knowledge.
- Good proficiency in using hotel management softwares and MS Office.
- Bachelors degree in hospitality management or foreign languages is highly preferred.
- Advanced level of English and Italian; French confidence is a plus.
- Excellent communication and interpersonal skills with the ability to interact effectively with guests and employees at all levels.
- Problem solving especially in high-pressure situations.
- Available for shifts during the weekends holidays and nights in rotation.
- Legal right to work in Italy.
Additional Information :
- A competitive salary package
- ALL - Heartist Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide.
- Learning & development: Opportunity to develop your talent and grow within your property and across the world!
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Abinitio
- Arabic Speaking
- Babysitting
- Advocacy
- Administration Support
- Humming Bird
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
